Table 8.

Participants’ experience interacting with supporters based on their reported reasons for their change in motivation^a.

Domain and categories		Felt ready to leave treatment early (n=5)a,b	Negative reason for their change in motivation (n=8)a,b,c
Experience interacting with supporter
	Felt supported by and connected to supporter	General	Variant
	Supporter tailored treatment to needs	Typical	Typical
	Supporter provided a good introduction and explanation of treatment	Variant	Typical
	Felt able to speak freely	Typical	Variant
	Supporter encouraged engagement	Typical	Variant
	Benefitted from having a supporter	Typical	Variant
	Supporter demonstrated a good level of expertise	Typical	Variant
	Supporter discussed treatment goals	Variant	Variant
	Supporter offered understanding	Variant	Variant
	Support felt scripted and impersonal	None	Variant
	Had no sense of connection with supporter	None	Variant
	No feedback from supporter on work completed or messages sent	Variant	Variant
	Supporter never discussed treatment goals and expectations	None	Variant
	Lack of empathy and understanding from supporter	None	Variant
	Lack of guidance from supporter	None	Variant
	Felt like supporter did not care	None	Variant
	Supporter never made contact	None	Variant
	Did not feel comfortable talking with supporter	None	Variant

^aGeneral results apply to all cases (ie, 5/5 and 8/8 cases), typical results apply to at least half of the cases (ie, 3-4/5 and 5-7/8 cases), and variant results apply to fewer than half of the cases (ie, 1-2 of 5 and 1-4 of 8 cases).

^bOnly 13 participants (5/13, 38% participants felt ready to leave treatment early, and 8/13, 62% participants had negative reasons for their change in motivation) reported on the reasons for their change in motivation.

^cReported negative reasons for change in motivation to continue engaging with treatment are not being in a receptive frame of mind, contextual obstacles, and internet-delivered cognitive behavioral therapy not considered personally fitting.