Table 9.

Participants’ experience of web-based communication based on their reported reasons for their change in motivation^a.

Domain and categories			Felt ready to leave treatment early (n=5)a,b		Negative reason for their change in motivation (n=8)a,b,c
Experience of web-based communication
	Frequency of web-based communication worked well	Typical		Typical
	Liked communicating web-based with supporter	Typical		Variant
	Easier to open up on the web and feeling of disinhibition	Typical		Variant
	Preference for face-to-face communication	None		Typical
	Needed more contact with supporter	Variant		Variant
	Communicating on the web was too formal and structured	None		Typical
	Lack of instantaneous responding with supporter	None		Variant
	Could not open up to a computer	None		Variant
	Web-based communication felt too anonymous	None		Variant

^aGeneral results apply to all cases (ie, 5/5 and 8/8 cases), typical results apply to at least half of the cases (ie, 3-4 of 5 and 5-7 of 8 cases), and variant results apply to fewer than half of the cases (ie, 1-2 of 5 and 1-4 of 8 cases).

^bOnly 13 participants (5/13, 38% participants felt ready to leave treatment early, and 8/13, 62% participants had negative reasons for their change in motivation) reported on the reasons for their change in motivation.

^cReported negative reasons for change in motivation to continue engaging with treatment are not being in a receptive frame of mind, contextual obstacles, and internet-delivered cognitive behavioral therapy not considered personally fitting.