Table 6.

Negative perception of mobile health services.

Function	Reasons for giving a low score
Knowledge about health and health preservation information	“I don’t trust it.”
Self-assessment or self-diagnosis (eg, check health statues with apps or websites by yourself)	“I’m not a health professional, I prefer to see a physician.” “Pharmacy is just around the corner, why should I do it myself?” “I rarely do self-diagnose or assessment, the thinking if there’s something wrong with me will make people really sick.”
Health measurement (eg, body temperature, blood pressure, blood glucose, and heartbeat)	“I’m afraid that I can’t use it in a right way and that will make the measurement not accurate.” “I don’t want to buy all the devices for measurement.”
Access to health record or history	“I don’t really understand all the terms, there’s no need for me to see it.” “Looking into the bad record makes me feel even worse.”
Making an appointment with physicians or hospitals or GPsa	“Calling the GP is easy, using an app for it may make it more complicated.”
Helping with healthy diet (eg, healthy recipes, calories calculator, or food diary)	“It’s hard to calculate the calories or sugar in an accurate way.” “I don’t think I can keep on with the diary.” “I’m already eating in a quite healthy way.”
Information of medicine	“I can check it on the package.”
Fitness and exercises (step counter and exercise guide)	“I don’t need it.” “I’m not an exercise person.” “The number is not accurate.”
Communicating with a physician on the web	“I like seeing people’s eyes.” “I feel more comfortable to talk with a physician face to face.” “Physicians cannot see and feel how I am web-based.” “Although you have communication with a physician web-based, he or she will always suggest you to come to the GP.” “You will still have to go to the GP or hospital for some tests.”
Communicating with people who have the same health issue	“I don’t want to talk about my disease with strangers.” “Same symptoms on different people can be result from different reasons and same prescription may have different effect on different people. They are not specialist, there’s no meaning to discuss with other patients.”
Long-term situation management	“I don’t have serious long-term situation.” “My diabetes is under control and I don’t think I need an app to deal with it.” “I think going to see the physicians regularly is the best way to control my long-term situation.”
Reminder for taking medicine or meeting a physician	“I don’t take medicine.” “My GP will send me a message to remind me of the appointment.”
For emergency (eg, calling for help automatically or providing vital medical information of you in an emergency, such as allergies and medical conditions)	“I don’t want my information to be seen by others, what if I lost my phone?”

^aGP: general practitioner.