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. 2021 Nov 16;9(11):e30485. doi: 10.2196/30485

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©Guy Paré, Louis Raymond, Alexandre Castonguay, Antoine Grenier Ouimet, Marie-Claude Trudel. Originally published in JMIR Medical Informatics (https://medinform.jmir.org), 16.11.2021.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Medical Informatics, is properly cited. The complete bibliographic information, a link to the original publication on https://medinform.jmir.org/, as well as this copyright and license information must be included.

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Results of the causal analysis. iMAS: interoperable medical appointment scheduling, MAS: medical appointment scheduling, EMR: electronic medical record, FMG: family medicine group, RVSQ: Rendez-vous Santé Québec.