Table 2.
Recent literature of SR in managing the uncertainties of the COVID-19 pandemic
| Sl. no | Authors | Objective of the study |
|---|---|---|
| 1 | Chen et al. (2021) | This study analysed the experience of the customers for the contactless hospitality services in the smart hotels in Taiwan |
| 2 | Fusté-Forné (2021) | This study discussed the impact of SR as staff, waiters, and chefs in gastronomic and dining facilities in the hospitality sector |
| 3 | Wang and Wang (2021) | This study used a literature review to find possible solutions to the pandemic conditions using robots in the hospitality sector |
| 4 | Kim et al. (2021) | This study compared the customers' perception towards human and robot interaction in the hotels before and during the covid-19 pandemic |
| 5 | Chuah et al. (2021) | This study examined the behavioural intention of the customers towards the SR |
| 6 | Chiang and Trimi (2020) | This study examined the service quality and performance experience of the robots from the guests visiting the hotels |
| 7 | Lau (2020) | This study used AI and robots to formulate strategies to deal with current pandemic situations in China's hotel industry |
| 8 | Zeng et al. (2020) | This study examined the usage of robotics, AI to manage the pandemic situation |