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. 2021 Dec 8;8(6):159–168. doi: 10.1049/htl2.12019
Construct Item no. Original Adapted Citation
Information quality (IQ) 4

  • IQ1: The LMS provides up‐to‐date information.

  • IQ2: The LMS provides information that is exactly what I need.

  • IQ3: The LMS provides information that is relevant to my job.

  • IQ4: The LMS provides information that is easy to understand.

  • IQ1: Telemedicine (Sehaty online) provides up‐to‐date information.

  • IQ2: Telemedicine (Sehaty online) provides information that is exactly what I need.

  • IQ3: Telemedicine (Sehaty online) provides information that is relevant to my case.

  • IQ4: Telemedicine (Sehaty online) provides information that is easy to understand.

 [41]
System quality (SQ) 4

  • SQ1: I find it easy to use the Internet to find what I want.

  • SQ2: I think using the Internet is secure.

  • SQ3: I find the Internet to be flexible to interact with.

  • SQ4: I think the Internet speed is satisfactory.

  • SQ1: I find it easy to use Telemedicine (Sehaty online) to find what I want.

  • SQ2: I think using Telemedicine (Sehaty online) is secure.

  • SQ3: I find Telemedicine (Sehaty online) to be flexible to interact with.

  • SQ4: I think Telemedicine (Sehaty online) speed is satisfactory.

 [42]
Service quality (SerQ) 5

  • SerQ1: Telecare center provides you 24‐h telecare consultation and telephone access service.

  • SerQ2: Health examiners provide the service of pharmaceutical consultation through audio/video consultation.

  • SerQ3: Helps hospital patients with scheduling and registration.

  • SerQ4: Professionalism of the health examiner service personnel.

  • SerQ5: Timely response from the health examiner.

  • SerQ1: Care team of Telemedicine (Sehaty online) provides you with 24‐h consultation.

  • SerQ2: Care team of Telemedicine (Sehaty online) provides the service of pharmaceutical consultation.

  • SerQ3: Care team of Telemedicine (Sehaty online) helps patients with scheduling and registration.

  • SerQ4: Professionalism of the Telemedicine (Sehaty online) care team service personnel.

  • SerQ5: Timely response from the Telemedicine (Sehaty online) care team.

 [43]
User satisfaction (Psat) 3

  • Sat1: My decision to use the Internet was a wise one.

  • Sat2: The Internet has met my expectations.

  • Sat3: Overall, I am satisfied with the Internet.

  • Psat1: My usage of Telemedicine (Sehaty online) was a wise one.

  • Psat: Telemedicine (Sehaty online) has met my expectations.

  • Psat: Overall, I am satisfied with Telemedicine (Sehaty online).

 [3]
Patient continuance intention to use (PCIU) 3

  • CI1: I intend to continue using OBD rather than discontinuing its usage.

  • CI2: My intention is to continue using OBD than using any alternative means (traditional banking).

  • CI3: If I could, I would discontinue my use of OBD.

  • PCIU1: I intend to continue using Telemedicine (Sehaty online) rather than discontinue its use.

  • PCIU2: My intention is to continue using Telemedicine (Sehaty online) than using any alternative means (communicating face to face).

  • PCIU3: If I could, I would continue my use of Telemedicine (Sehaty online).

 [10]