Table 2.

Major Themes with Supporting Quotations

Theme	Supporting Quotations
Communication	“Communication is key. Keeping it open, so they know what we’re doing, and we know what they’re doing. I think that will bring trust.” – Podiatrist
	“Just a willingness to communicate [helps build trust].” – Primary care provider
	“When you get to know each other, then you have each other’s cell phone numbers and you can start texting…That’s better because then you can start to trust.” - Podiatrist
Working together	“Being in a small community, you work very closely together. And you build trust that way.” – Wound clinic physician’s assistant
	“The culture of trust comes from experience and working together.” – Vascular surgery physician’s assistant
Fulfilling individual provider responsibility	“They trust me. They know I’ll work on it.” – Referral coordinator
	“The biggest way to build trust is to prove you know what you’re doing.” – Home health nurse
Timeliness	“Seeing that pattern from referring doctors builds up a good level of trust, especially if they consult in a timely fashion.” – Vascular surgeon
	“When someone says ‘I’ll start working on that right away,’ and they follow through, that’s huge for me. Timeliness. That’s what builds our trust.” – Referral coordinator
Responsiveness	“Why do they trust me? It’s because I listen.” – Nurse case manager
	“I think [trust] is a two-way street. You know what your needs are, what you need from us, and vice versa. If they call and say, ‘Hey, we have a patient who really needs to get in.’ OK, we will do it. We will get them in. If they are going to be seeing a different provider that same day, can we work with the appointments? We can move ours, you can move yours. We kind of figure out what is the least amount of effort.“ – Wound clinic staff
Time	“I think that I’ve gained their trust over the years. They know I’m taking good care of their patients. So yeah, we do have a team.” – Wound care nurse
	“Having a lot of mutual patients together, over time, helps build trust, too.” – Vascular surgeon
	“I think [trust] just comes from time, repetition.” – Home health nurse