Table 4.
Factors Affecting Patient’s Satisfaction with Telemedicine.
| Overall, I am satisfied with the quality of service being provided via telemedicine. | P-value | ||||||
|---|---|---|---|---|---|---|---|
| Strongly agree | Agree | Neutral | Disagree | Strongly disagree | |||
| Gender | Male | 17.9% | 39.3% | 10.7% | 3.6% | 28.6% | <0.001 |
| Female | 12.8% | 42.5% | 27.4% | 10.6% | 6.7% | ||
| Age group | 18-27 | 13.3% | 42.2% | 28.9% | 11.1% | 4.4% | 0.270 |
| 28-37 | 17.5% | 36.5% | 25.4% | 9.5% | 11.1% | ||
| 38-47 | 11.3% | 42.5% | 22.5% | 7.5% | 16.3% | ||
| 48-57 | 9.7% | 58.1% | 19.4% | 9.7% | 3.2% | ||
| 60 + | 25.0% | 25.0% | 12.5% | 6.3% | 31.3% | ||
| Educational level | Elementary school | 14.3% | 28.6% | 21.4% | 21.4% | 14.3% | 0.063 |
| Intermediate school | 12.5% | 50.0% | 12.5% | 25.0% | 0.0% | ||
| High school | 18.8% | 43.8% | 20.3% | 7.8% | 9.4% | ||
| University | 10.3% | 44.1% | 27.2% | 7.4% | 11.0% | ||
| Graduate study | 30.8% | 15.4% | 7.7% | 7.7% | 38.5% | ||
| Do you have stable internet to support your access to telemedicine services? | Strongly agree | 37.5% | 40.0% | 5.0% | 7.5% | 10.0% | <0.001 |
| Agree | 11.7% | 48.9% | 21.2% | 8.0% | 10.2% | ||
| Neutral | 2.4% | 26.8% | 48.8% | 7.3% | 14.6% | ||
| Disagree | 8.3% | 25.0% | 25.0% | 16.7% | 25.0% | ||
| Strongly disagree | 0.0% | 20.0% | 20.0% | 40.0% | 20.0% | ||
| Which healthcare clinic did you attend using telemedicine? | Internal | 33.3% | 25.0% | 16.7% | 8.3% | 16.7% | 0.047 |
| Rheumatology | 33.3% | 25.0% | 16.7% | 8.3% | 16.7% | ||
| Urology | 28.6% | 71.4% | 0.0% | 0.0% | 0.0% | ||
| Hematology | 23.1% | 46.2% | 15.4% | 7.7% | 7.7% | ||
| Obstetrics and gynecology | 15.4% | 46.2% | 38.5% | 0.0% | 0.0% | ||
| Gastrointestinal | 28.6% | 35.7% | 14.3% | 0.0% | 21.4% | ||
| Pediatric | 0.0% | 60.0% | 20.0% | 20.0% | 0.0% | ||
| Endocrine | 0.0% | 16.7% | 66.7% | 16.7% | 0.0% | ||
| Cardiology | 20.0% | 80.0% | 0.0% | 0.0% | 0.0% | ||
| Dermatology | 0.0% | 60.0% | 20.0% | 20.0% | 0.0% | ||
| Orthopedic | 0.0% | 80.0% | 20.0% | 0.0% | 0.0% | ||
| Psychiatry | 0.0% | 0.0% | 50.0% | 0.0% | 50.0% | ||
| Other | 0.0% | 37.5% | 20.8% | 20.8% | 20.8% | ||
| Which type of telemedicine did you use? | Telephone | 12.3% | 42.5% | 25.5% | 7.5% | 12.3% | 0.496 |
| Online prescription services | 16.7% | 41.7% | 33.3% | 0.0% | 8.3% | ||
| WhatsApp messaging | 29.4% | 23.5% | 17.6% | 23.5% | 5.9% | ||
| Virtual clinic | 5.0% | 50.0% | 30.0% | 5.0% | 10.0% | ||
| Hotline | 10.0% | 40.0% | 30.0% | 10.0% | 10.0% | ||