Table 3.

Details of the studies.

Code	Country	Methodology	Results and conclusions
1	Mexico	Quantitative, descriptive and cross-sectional study.	In relation to empathy and communication, patients perceived humanized care in the majority of nursing professionals at a high level. When evaluating respect and kindness, they wish to be understood and cared for. It is concluded that nursing professionals need to strengthen social skills and effective communication.
2	Chile	Literature review	During the processes of care, patients perceive a vertical—unidirectional relationship of professional-patient. The categories for the practice of humanized care are: the human being, professional-patient relationship, subject of care, communication and holistic approach.
3	Spain	Integrative bibliographic review	The need is expressed to incorporate training programs in emotional and communication competencies in nursing in order to strengthen humanized care.
4	Chile	Systematic review	The analysis carried out by nursing professionals identifies areas of conflict and consensus, as diverse interacting dimensions that should be addressed with the development of comprehensive and effective health policies, because they hinder the advancement of hospital humanization.
5	Colombia	Literature review	In the healthcare field, there are efforts to raise the psychoemotional aspects directed to the patient—family, of the intensive care areas. It is concluded that the ABCDEF care rates are a way to humanize the care of the patient in critical condition.
6	Colombia	Mixed quantitative-qualitative approach.	It is concluded that the technified language leads to a distance between patient-health personnel, since technology dehumanizes the work of health personnel, the doctor-patient relationship, now: doctor-machine-patient, where the machine seems to legitimize the patient's discourse.
7	Colombia	Qualitative approach.	The factors related to the lack of humanization are: lack of training, lack of competencies, compassion, mindfulness and soft skills; added to the lack of information in the area of specialization and the increase of the nurse-patient ratio. It is concluded that the strategies improve empathy, communication and skills for successful care, reduce work overload in the area.
8	Chile	Quantitative approach, correlational study, with a sample of 171 hospitalized patients.	Humanized care exhibits categories in doing, identifies the patient's needs, maintains a cordial treatment, availability and educates. It is concluded that nursing professionals in a high complexity hospital respect human dignity and provide daily humanized care.
9	Colombia	Quantitative, descriptive, cross-sectional, quantitative approach study, conducted with 356 patients.	Patients perceive humanized care in the attention, highlighting the identification of physical, psychological and spiritual needs that achieved low scores. It is concluded that humanized care is a phenomenon of interest for the discipline, by identifying strengths and weaknesses in care.
10	Chile	Literature review	The nursing professional should demonstrate humanized care in all the actions he/she performs, applying ethical knowledge, attitudes and values to the person to be cared for.
11	Chile	Qualitative approach study.	It is concluded that in humanized care, the roles of nurses as defenders of the patient's interests and communicating agents stand out.
12	Colombia	Quantitative, descriptive, descriptive approach study. It was applied to 55 patients admitted to the ICU.	It is concluded that the actions of humanized care are globally perceived as good, in the category Prioritizing the subject of care for patient satisfaction.
13	Mexico	Pre-experimental, quantitative approach study with 37 nurses.	It is concluded that the educational intervention increased the knowledge on the good use of the dignified treatment indicator.
14	Colombia	Qualitative approach study with eight parents between 17 and 35 years of age.	The results show that feelings and affective bonding are expressions of parental love and of the process of interaction with health personnel.
15	Colombia	Qualitative, phenomenological approach study with 16 participants.	It is concluded that humanized care includes details that favor nurse-patient interaction.
16	Colombia	Qualitative, ethnographic approach study.	The results show the attributes of a humanized death as a dignified death: the person keeps his/her rights; calm death: when he/she keeps his/her preferences; good or peaceful death: when it is accepted; and beautiful death: when death occurs at home. It is concluded that humanized death requires the participation and leadership of the nurse with caring actions.
17	Colombia	Qualitative approach study	The results show that the meaning of the experiences of the birthing process are not consistent with a transcendent human experience.
18	Colombia	Qualitative approach study	It is concluded that individualized care from the perspective of the unitary being humanizes the practice of care.
19	Chile	Literature review	The technological progress achieved in the diagnosis and treatment of diseases has not gone hand in hand with advances in the development of non-technical skills in the health team, the latter demanded and suffered by patients and relatives, who yearn for comprehensive care, in a context of crisis in ICU hospitalization.
20	España	Literature review	Humanization should be the subject of debate, without calling into question the humanity displayed by professionals. In this study, the strategic lines on which the humanized care of the critically ill patient revolves were analyzed and referred to, adapting them to the pediatric setting.
21	Cuba	Bibliographic and documentary review	Informatics should be seen as an instrument that facilitates the management of humanized care from the interaction of professionals and care actors. Its application should be valued to provide care and promote health with quality and ethics, which does not exclude its realization with humanity and respect.
22	Ecuador	Quantitative, descriptive approach.	Humanized care is a complex and indispensable process for post-operative care in hysterectomies. In the health institution approached, the care is developed in a fragmented way, since there is an opening in the nursing professionals for humanization.
23	Cuba	Systematic literature review	The relevance of the humanized care provided to women during labor is based on the fact that it leads to the satisfaction of physical, emotional and spiritual needs.
24	Colombia	Mixed study Integrative review of scientific and qualitative literature: descriptive-phenomenological.	Empowerment as a disciplinary tool allows facing the difficulties of professional role identity and adherence to Watson's Theory of Human Care, in juxtaposition with the Nursing Diagnosis Taxonomy-NANDA, as a proposal that allows transcending the barriers of care in Critical Care Units.
25	Colombia	Integrative review	The strategies identified as effective and that have an impact on low humanization are: lack of training, competence and soft skills, compassion and mindfulness; added to the lack of information in expert areas and a decrease in the nurse-patient relationship. It is concluded that the strategies mentioned improve empathy, raise awareness of the present, favor communication and facilitate practices for the success of care and reduce work overload.
26	Spain	Qualitative approach study	Strengthen initiatives to implement integrated health care models. The implementation of holistic, patient- and family-centered care is essential to ensure the humanization of health care in the emergency department.