Table 5.
Patient satisfaction with the intervention received (only those who made use of each intervention component)
| n | Mean (95% CI) | |
| Conventional group educational programme | ||
| Usability | ||
| Environment generated | 592 | 9.53 (9.46 to 9.60) |
| Exchange of experiences with participants and educator | 588 | 9.59 (9.53 to 9.66) |
| Educator’s work | 587 | 9.79 (9.74 to 9.83) |
| Quality of materials | 587 | 9.56 (9.49 to 9.64) |
| Personal satisfaction | ||
| The sessions helped me get to know my diabetes better | 591 | 9.67 (9.61 to 9.73) |
| I found the sessions useful | 593 | 9.60 (9.52 to 9.67) |
| The sessions motivated me to look after my health better | 590 | 9.62 (9.55 to 9.69) |
| General | ||
| General satisfaction | 589 | 9.70 (9.65 to 9.76) |
| I would recommend the sessions | 588 | 9.77 (9.72 to 9.82) |
| Website platform | ||
| Usability | ||
| Access to the content | 253 | 8.30 (8.02 to 8.58) |
| Usability of the web | 251 | 8.59 (8.33 to 8.85) |
| Patient outcomes follow-up charts | 215 | 8.37 (8.03 to 8.72) |
| Quality of materials | 229 | 8.81 (8.53 to 9.08) |
| Access to videos of the sessions | 216 | 8.76 (8.47 to 9.05) |
| General | ||
| General satisfaction | 237 | 8.56 (8.30 to 8.82) |
| I would recommend using the website | 239 | 8.81 (8.56 to 9.05) |
| Semi-automated mobile phone messages | ||
| Usability | ||
| Reading SMS | 585 | 9.51 (9.41 to 9.61) |
| Usefulness of reminders | 576 | 9.33 (9.22 to 9.45) |
| Personal satisfaction | ||
| They adapt to my needs | 579 | 9.04 (8.90 to 9.18) |
| They motivate me to look after myself | 576 | 9.15 (9.02 to 9.28) |
| I would like to continue receiving them | 552 | 8.80 (8.59 to 9.00) |
| General | ||
| General satisfaction | 572 | 9.23 (9.09 to 9.37) |