Table 1.
Telemedicine and In-Person Outpatient Cancellation Rates, June – December 2020.
| Sub-Group | Telemedicine Appointments(n = 412,936) | In-Person Appointments (n = 1,239,687) |
P value |
|---|---|---|---|
| Total cancellations, No. (%) | 84,211 (20.4) | 383,902 (31.0) | <0.0001 |
| Gender, No. (%) | |||
| Male | 31,232 (20.3) | 145,613 (29.8) | <0.0001 |
| Female | 25,979 (20.5) | 238,267 (31.8) | <0.0001 |
| Age, No. (%) | |||
| <18 | 2251 (19.2) | 9015 (30.2) | <0.0001 |
| 18–34 | 11,157 (19.6) | 44,546 (30.1) | <0.0001 |
| 35–64 | 41,651 (20.1) | 100,012 (31.3) | <0.0001 |
| 65+ | 29,152 (21.3) | 150,329 (30.9) | <0.0001 |
| Race, No. (%) | |||
| White | 29,383 (19.7) | 181,464 (31.0) | <0.0001 |
| Black | 30,133 (20.5) | 135,505 (30.5) | <0.0001 |
| Asian | 2571 (22.2) | 118,56 (30.6) | <0.0001 |
| American Indian/Alaska Native | 199 (21.2) | 1007 (30.4) | <0.0001 |
| Native Hawaiian/Pacific Islander | 167 (21.5) | 853 (29.3) | <0.0001 |
| Multiple | 493 (20.3) | 2110 (31.8) | <0.0001 |
| Ethnic Group, No. (%) | |||
| Non-Hispanic | 63,916 (20.1) | 292,156 (30.8) | <0.0001 |
| Hispanic | 2442 (22.5) | 10,204 (29.7) | <0.0001 |
| Insurance, No. (%) | |||
| Commercial | 38,521 (17.8) | 152,115 (27.1) | <0.0001 |
| Medicare | 28,978 (19.6) | 140,695 (28.9) | <0.0001 |
| Medicaid | 4002 (18.5) | 16,656 (28.6) | <0.0001 |
| Uninsured | 3414 (24.5) | 17,419 (25.3) | 0.04 |
| Specialty, No. (%) | |||
| Primary Care | 23,773 (18.1) | 115,192 (32.0) | <0.0001 |
| Sub-Specialty | 54,326 (21.4) | 237,748 (30.3) | <0.0001 |
| Surgical | 6112 (22.2) | 30,962 (32.7) | <0.0001 |