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. 2021 Dec 7;9(12):e27072. doi: 10.2196/27072

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©Frederick North, Elissa M Nelson, Rebecca J Buss, Rebecca J Majerus, Matthew C Thompson, Brian A Crum. Originally published in JMIR Medical Informatics (https://medinform.jmir.org), 07.12.2021.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Medical Informatics, is properly cited. The complete bibliographic information, a link to the original publication on https://medinform.jmir.org/, as well as this copyright and license information must be included.

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Comparison of accumulated percentage of exclusively self-scheduled finalized appointments to that of staff-scheduled finalized appointments by number of appointment steps completed. The graph shows that for each appointment step, the cumulative percentage of self-schedulers successfully completing the appointment process at that step was greater than that of those who used staff schedulers.