Table 1.
Respondents' demographics.
Demographics | Number of Respondents | Percentage | |
---|---|---|---|
Gender | Men | 206 | 38.6% |
Women | 328 | 61.4% | |
Age | 17–25 years old | 462 | 86.5% |
26–35 years old | 36 | 6.7% | |
36–45 years old | 18 | 3.3% | |
45–55 years old | 12 | 2.2% | |
>55 years old | 6 | 1.1% | |
Education | High School | 95 | 17.8% |
Diploma | 19 | 3.6% | |
Bachelor | 409 | 76.6% | |
Master | 10 | 1.9% | |
Others | 1 | 0.2% | |
Domicile | Greater Jakarta | 410 | 76.8% |
Outside Greater Jakarta on Java Island | 63 | 11.8% | |
Sumatera Island | 21 | 3.9% | |
Sulawesi Island | 20 | 3.7% | |
Kalimantan Island | 8 | 1.5% | |
Bali, NTT, NTB Island | 10 | 1.9% | |
Maluku and Papua Island | 2 | 0.4% | |
Monthly income | < IDR 2,500,000 | 374 | 70% |
IDR 2,500,001–IDR 5,000,000 | 91 | 17% | |
IDR 5,000,001–IDR 7,500,000 | 36 | 6.7% | |
> IDR 7,500,000 | 33 | 6.2% | |
Frequency of visits to a hospital during the past year | Never | 138 | 25.8% |
1–3 times | 330 | 41.8% | |
4–6 times | 44 | 8.2% | |
More than 6 times | 22 | 4.1% | |
Average time spent in hospital during the past year | Under 30 min | 122 | 22.8% |
30 minutes–1 hour | 200 | 37.5% | |
1 hour–2 hours | 138 | 25.8% | |
More than 2 h | 74 | 13.9% | |
Types of hospitals visited by respondents in the past year | Government hospital | 345 | 87.1% |
Private hospital | 51 | 12.9% | |
The use of hospital teleconsultation applications by respondents | Yes | 286 | 53.5% |
No | 248 | 46.4% | |
Reason for using a hospital teleconsultation application | Shorter waiting time | 323 | 35.4% |
To avoid exposure to the COVID-19 virus | 287 | 31.5% | |
Cheaper price | 207 | 22.7% | |
Advice from others in the surrounding environment | 66 | 7.2% | |
Advice from medical personnel | 29 | 3.2% | |
Constraints faced when using a hospital telemedicine application | Application is difficult to use | 119 | 19.7% |
Internet connection is not stable | 199 | 33% | |
Difficulty communicating with doctors | 285 | 47.3% | |
Expectations regarding the development of hospitals' teleconsultation applications in the future | The addition of payment methods for services | 221 | 21.3% |
The addition of a redemption feature for the drugs prescribed in teleconsultation sessions | 251 | 24.2% | |
The addition of review and comment features for each doctor | 266 | 25.6% | |
The addition of a feature to view one's teleconsultation history and medical records | 300 | 28.9% |