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. 2021 Dec 14;7(12):e08599. doi: 10.1016/j.heliyon.2021.e08599

Table 1.

Respondents' demographics.

Demographics Number of Respondents Percentage
Gender Men 206 38.6%
Women 328 61.4%
Age 17–25 years old 462 86.5%
26–35 years old 36 6.7%
36–45 years old 18 3.3%
45–55 years old 12 2.2%
>55 years old 6 1.1%
Education High School 95 17.8%
Diploma 19 3.6%
Bachelor 409 76.6%
Master 10 1.9%
Others 1 0.2%
Domicile Greater Jakarta 410 76.8%
Outside Greater Jakarta on Java Island 63 11.8%
Sumatera Island 21 3.9%
Sulawesi Island 20 3.7%
Kalimantan Island 8 1.5%
Bali, NTT, NTB Island 10 1.9%
Maluku and Papua Island 2 0.4%
Monthly income < IDR 2,500,000 374 70%
IDR 2,500,001–IDR 5,000,000 91 17%
IDR 5,000,001–IDR 7,500,000 36 6.7%
> IDR 7,500,000 33 6.2%
Frequency of visits to a hospital during the past year Never 138 25.8%
1–3 times 330 41.8%
4–6 times 44 8.2%
More than 6 times 22 4.1%
Average time spent in hospital during the past year Under 30 min 122 22.8%
30 minutes–1 hour 200 37.5%
1 hour–2 hours 138 25.8%
More than 2 h 74 13.9%
Types of hospitals visited by respondents in the past year Government hospital 345 87.1%
Private hospital 51 12.9%
The use of hospital teleconsultation applications by respondents Yes 286 53.5%
No 248 46.4%
Reason for using a hospital teleconsultation application Shorter waiting time 323 35.4%
To avoid exposure to the COVID-19 virus 287 31.5%
Cheaper price 207 22.7%
Advice from others in the surrounding environment 66 7.2%
Advice from medical personnel 29 3.2%
Constraints faced when using a hospital telemedicine application Application is difficult to use 119 19.7%
Internet connection is not stable 199 33%
Difficulty communicating with doctors 285 47.3%
Expectations regarding the development of hospitals' teleconsultation applications in the future The addition of payment methods for services 221 21.3%
The addition of a redemption feature for the drugs prescribed in teleconsultation sessions 251 24.2%
The addition of review and comment features for each doctor 266 25.6%
The addition of a feature to view one's teleconsultation history and medical records 300 28.9%