Table 2.

VNV qualitative themes.

Perceived Safety	Preferences for Delivery
VNV perceived to be safe during COVID-19 In-person nursing visits also perceived to be safe, because of PPE and trust that nurses and HH would do the right thing	Seen as comparable Preferred as a supplementary experience (e.g. VNV in addition to in-person visits) Some preference for in person: Need for physical and environmental assessments (e.g. RN captures more in person) Some preference for virtual: reduced stress (e.g. glad RN is available and still checking on them, no in-home visits needed and better than phone call Care delivery is less burdensome due to less precau tions needed for virtual visits
User Experience	Satisfaction
Limited prior experience with technology presents challenges “Not difficult” to connect, but caregiver assistance may be needed for set up Convenience of VNV (e.g., no travel, no cleaning, or getting) Desire for reduced complexity (alternate type of technology or connection method requested) Privacy and limited physical abilities (e.g., dexterity, hearing) present challenges	Overall, very satisfied with VNV- would recommend to others Satisfied with nursing care Continuity of care with same nurse was noted; enhances nurse-patient relationship, trust and experience)