Table 5.
Actions that could improve the impact of ICTs on health services (by user profile).
| WebU | MobU | Dif WebU-MobU | |
|---|---|---|---|
| Speed/Rapid service/diagnosis, consultations/Rapid attention | 10.64% | 7.58% | 3.07% |
| Agility, agility in service/administrative procedures | 4.22% | 2.27% | 1.95% |
| Immediate contact/more direct/direct communication with doctor/medical professionals/health center | 9.17% | 9.09% | 0.08% |
| Simplify administrative procedures/make procedures easier | 8.26% | 8.33% | −0.08% |
| Reduce/speed up waiting lists/check waiting lists | 4.59% | 6.06% | −1.47% |
| More information/have more information available/access to all fields (medications, prevention …) | 11.56% | 9.09% | 2.47% |
| Convenience in doing administrative tasks and procedures/Save trips | 9.17% | 7.58% | 1.60% |
| Have access to test results | 2.94% | 3.03% | −0.09% |
| Have access to medical records/history | 3.85% | 0.76% | 3.10% |
| Easy access to internet/easy to use/easy/accessible/fast/interactive /app | 4.77% | 4.55% | 0.23% |
| Save time | 1.10% | 0.00% | 1.10% |
| Improve customer service | 1.47% | 0.00% | 1.47% |
| Better coordination of visits/tests/doctors (all coordinated) | 2.75% | 1.52% | 1.24% |
| Cannot comment because does not use/not interested in new technologies/prefers face-to-face | 4.95% | 3.03% | 1.92% |
| Nothing/nothing in particular/it’s already good | 16.70% | 23.48% | −6.79% |
Source: authors’ own data. Highest and lowest frequencies/scores are showed in different colors.