Table 3.
Data from GCPC-UN-ESU survey.
| 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|
| Lack of Satisfaction | Slightly Satisfied | Satisfied | Very Satisfied | Exceptionally Satisfied | |
| LEVEL OF SATISFACTION WITH CARE | |||||
| 1: Kindness of the staff | 0% | 11.1% | 0% | 11.1% | 77.8% |
| 2: Trust transmitted by the staff | 0% | 0% | 0% | 33.3% | 66.7% |
| 3: Preparation of the staff | 0% | 0% | 11.1% | 33.3% | 55.6% |
| 4: Interest from the staff | 0% | 0% | 0% | 11.1% | 88.9% |
| 5: Time dedicated by the staff | 0% | 0% | 0% | 11.1% | 88.9% |
| 6: Usefulness of care provided | 0% | 0% | 11.1% | 11.1% | 77.8% |
| LEVEL OF SATISFACTION WITH THE CONDITIONS OF THE SERVICE | |||||
| 7: Institutional availability | 0% | 0% | 11.1% | 22.2% | 66.7% |
| 8: Provisions for the activities | 0% | 0% | 11.1% | 22.2% | 66.7% |
| 9: Procedures to facilitate access | 0% | 0% | 0% | 22.2% | 77.8% |
| 10: Opportunity in the services | 0% | 0% | 0% | 11.1% | 88.9% |
| 11: Effectiveness in administrative conditions | 0% | 0% | 11.1% | 11.1% | 77.8% |
| LEVEL OF SATISFACTION WITH HEALTH EDUCATION | |||||
| 12: Benefits of the educational activity | 0% | 0% | 33.3% | 0% | 66.7% |
| 13: Clarity of the contents | 0% | 0% | 0% | 22.2% | 77.8% |
| 14: Appropriate educational aids | 0% | 0% | 0% | 44.4% | 55.6% |
| 15: Way of conducting the activity | 0% | 0% | 0% | 33.3% | 66.7% |
| 16: Interest raised by the topic | 0% | 0% | 0% | 33.3% | 66.7% |
| LEVEL OF LOYALTY | |||||
| 17: Fulfillment of expectations | 0% | 0% | 0% | 55.6% | 44.4% |
| 18: Would you recommend the service? | 0% | 0% | 0% | 22.2% | 77.8% |
| 19: Preference for the service | 0% | 0% | 0% | 33.3% | 66.7% |
Coding by levels of satisfaction: 1—Lack of satisfaction, 2—slightly satisfied, 3—satisfied, 4—very satisfied, 5—exceptionally satisfied.