Table 1.

Minimal Technology Requirements and Common Troubleshooting Scenarios

Technical Requirement	Potential Issues	Potential Solutions
Selection of video conferencing applications that are verified, confidential, and secure48	Lack of technical readiness may make a tele-visit open to unauthorized access	Establish procedures that ensure Health Insurance Portability and Accountability Act (HIPAA)
Familiarize patients and care partner with the telehealth platform to facilitate a continuous tele-visit	Problems with signing into the telehealth platform, camera location, and video disruptions	Provide patients and care partner detailed instructions on accessing, navigating, and troubleshooting the telehealth platform
Identify device (eg, computer, smartphone, tablet) with video camera and connection to internet	Not all patients or care partners possess or are able to use these technologies	Family, friends, or neighbors may lend devices or invite the patient to their home to use their devices or internet connection
Backup plan in the event of technology breakdown48	Loss of internet access; malfunctioning devices	Establish alternative methods of communication in advance (eg, telephone access)