Table 1.
Patient demographics and survey questions with mean score.
| Combined population (n = 100) | |
|---|---|
| Age (mean ± SD) | 54 ± 13.7 |
| Gender distribution (M:F) | 20:80 |
| Number of new patients | 22 |
| Number of returning patients |
78 |
| Responses to survey questions |
Mean ± SD |
| Overall experience | |
| I had no difficulty gaining access to the telehealth encounter | 4.71 ± 0.81 |
| I was able to communicate adequately with the provider today | 4.83 ± 0.64 |
| The provider was on time for the appointment | 4.87 ± 0.51 |
| The picture quality was good | 4.71 ± 0.67 |
| The sound quality was good | 4.74 ± 0.71 |
| My privacy and confidentiality were respected and protected during the consultation | 4.89 ± 0.45 |
| I was comfortable with the evaluation that was done | 4.89 ± 0.37 |
| The provider spent an appropriate amount of time with me during this visit | 4.91 ± 0.35 |
| Telehealth made it easier to get healthcare today | 4.70 ± 0.75 |
| The telehealth visit was equivalent to an “in person” provider visit | 4.15 ± 1.25 |
| You would recommend this telehealth experience to others | 4.70 ± 0.72 |
| Provider | |
| The friendliness of my provider was very good | 4.96 ± 0.20 |
| Explanations the care provider gave you about your problem or condition were very good | 4.92 ± 0.31 |
| The provider showed ample concern over your questions or worries | 4.94 ± 0.24 |
| The provider included you in decisions about your treatment | 4.85 ± 0.46 |
| The provider gave ample information about any medications (if any) | 4.78 ± 0.58 |
| The provider gave appropriate follow-up instructions (if any) | 4.88 ± 0.41 |
| The provider used language you could understand | 4.95 ± 0.22 |
| You are very confident in this provider’s course of action | 4.91 ± 0.35 |
| You would recommend this provider to others | 4.93 ± 0.33 |
| Provider’s attire | |
| I felt the provider’s attire was appropriate for this encounter | 4.86 ± 0.45 |
| I felt the provider presented him/herself appropriately during this encounter | 4.93 ± 0.29 |
| I feel as though it is appropriate for providers to wear casual medical attire (surgical scrubs) during the telehealth visit | 4.77 ± 0.68 |
| I feel as though it is appropriate for providers to wear casual attire (t-shirt) during the telehealth visit | 3.63 ± 1.47 |
| I feel as though providers must dress professionally (ex. Shirt/tie and white coat) regardless of the type of encounter | 3.78 ± 1.26 |
| I feel as though providers should wear a white lab coat during the telehealth visit | 3.56 ± 1.19 |
| I have no preference/did not notice the attire the provider wore during the telehealth encounter | 4.18 ± 1.26 |
| What my surgeon was wearing influences my opinion of the care that I receive during the telehealth visit | 3.27 ± 1.50 |
| Video background | |
| I feel as though the background of the video should be an office setting during the telehealth visit | 3.52 ± 1.21 |
| I feel as though the background of the video should be a branded UHealth setting during the telehealth visit | 3.13 ± 1.16 |
| I have no preference/did not notice background of the video during the telehealth encounter | 3.93 ± 1.20 |
| The background of the video during the telehealth visit influences my opinion of the care that I receive during the visit. | 3.00 ± 1.41 |
F = female; M = male; SD = standard deviation.