Table 2.
Recent consumer- and employee-focused studies on COVID-19.
| Author (s) | Type | Methods | Topic | Location | Samples |
|---|---|---|---|---|---|
| Consumer-focused studies | |||||
| Baum and Hai (2020) | Conceptual | Literature Review | Human rights | N/A | N/A |
| Brewer and Sebby (2021) | Quantitative | Survey | Online food ordering | USA | 420 Amazon MTurkers |
| Byrd et al. (2021) | Quantitative | Survey | Risk perceptions | USA | 958 Amazon Mturkers |
| Kim et al. (2021b) | Quantitative | Survey | Food delivery services | South Korea | 663 consumers |
| Kim et al. (2021c) | Quantitative | Experiment | Robotics | USA | 559 Amazon Mturkers |
| Yu et al., 2021a, Yu et al., 2021b | Quantitative | Survey | Perceived hygiene | South Korea | 314 consumers |
| Employee-focused studies | |||||
| Aguiar-Quintana et al. (2021) | Quantitative | Survey | HR management | Spain | 351 hotel employees |
| Bajrami et al. (2021) | Quantitative | Survey | HR management | Serbia | 624 hospitality employees |
| Chen (2020) | Quantitative | Survey | Career self-management | China | 340 hospitality employees |
| Chen and Eyoun (2021) | Quantitative | Survey | HR management | USA | 308 frontline employees |
| Jung et al. (2021) | Quantitative | Survey | HR management | South Korea | 359 full-service hotel employees |