Table 3.
Patients' differentiated satisfaction levels in cooperation with perceptions of waiting time, convenience, and treatment effectiveness.
| Feature | Groups | Proportion of patients | Overall assessment | Perception of waiting time | Perception of convenience | Perception of treatment effect | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| F | F | F | F | |||||||
| Patients' source | Inpatients | 53% | 4.08 ± 0.70 | 147.8∗∗ | 3.55 ± 0.96 | 87.25∗∗ | 3.79 ± 0.82 | 96.18∗∗ | 3.99 ± 0.78 | 197.7∗∗ |
| Outpatients | 47% | 3.76 ± 0.70 | 3.20 ± 1.0 | 3.48 ± 0.83 | 3.56 ± 0.79 | |||||
|
| ||||||||||
| Gender | Male | 43% | 3.99 ± 0.71 | 5.523∗∗ | 3.40 ± 1.0 | 0.36 | 3.72 ± 0.82 | 5.374∗∗ | 3.84 ± 0.82 | 3.388∗ |
| Female | 57% | 3.89 ± 0.72 | 3.37 ± 0.99 | 3.59 ± 0.84 | 3.75 ± 0.80 | |||||
|
| ||||||||||
| Age | 19-29 | 33% | 3.80 ± 0.69 | 13.757∗∗ | 3.20 ± 1.03 | 13.914∗∗ | 3.63 ± 0.81 | 10.677∗∗ | 3.63 ± 0.80 | 12.195∗∗ |
| 30-39 | 22% | 3.89 ± 0.73 | 3.29 ± 1.01 | 3.79 ± 0.79 | 3.79 ± 0.79 | |||||
| 40-49 | 14% | 4.01 ± 0.70 | 3.52 ± 0.92 | 3.87 ± 0.80 | 3.87 ± 0.80 | |||||
| 50-59 | 10% | 4.10 ± 0.66 | 3.58 ± 0.90 | 3.97 ± 0.77 | 3.97 ± 0.77 | |||||
| 60 and older | 13% | 4.13 ± 0.68 | 3.65 ± 0.93 | 3.98 ± 0.80 | 3.98 ± 0.80 | |||||
|
| ||||||||||
| Residence place | Urban area | 35% | 3.93 ± 0.72 | 0.081 | 3.32 ± 0.97 | 3.18∗ | 3.63 ± 0.81 | 0.472 | 3.81 ± 0.81 | 0.869 |
| Town | 26% | 3.94 ± 0.70 | 3.43 ± 0.98 | 3.65 ± 0.84 | 3.75 ± 0.81 | |||||
| Rural area | 39% | 3.92 ± 0.72 | 3.41 ± 1.02 | 3.66 ± 0.86 | 3.79 ± 0.80 | |||||
|
| ||||||||||
| Education level | Primary school | 16% | 4.00 ± 0.70 | 7.314∗ | 3.56 ± 1.02 | 22.474∗∗ | 3.77 ± 0.8 | 10.472∗∗ | 3.86 ± 0.81 | 3.168∗∗ |
| High school | 34% | 4.00 ± 0.72 | 3.54 ± 0.96 | 3.73 ± 0.84 | 3.83 ± 0.83 | |||||
| College school | 25% | 3.85 ± 0.72 | 3.31 ± 0.95 | 3.58 ± 0.81 | 3.74 ± 0.80 | |||||
| Undergraduate | 24% | 3.85 ± 0.69 | 3.12 ± 1.02 | 3.52 ± 0.83 | 3.72 ± 0.77 | |||||
|
| ||||||||||
| Income per month (RMB) | 500-1500 | 22% | 3.98 ± 0.68 | 2.597∗ | 3.49 ± 0.98 | 7.472∗∗ | 3.72 ± 0.87 | 2.639∗ | 3.78 ± 0.83 | 1.395 |
| 1501-3000 | 34% | 3.93 ± 0.70 | 3.37 ± 0.95 | 3.63 ± 0.80 | 3.76 ± 0.78 | |||||
| 3001-5000 | 22% | 3.86 ± 0.71 | 3.32 ± 1.02 | 3.61 ± 0.84 | 3.76 ± 0.79 | |||||
| 5001 and above | 22% | 3.94 ± 0.76 | 3.22 ± 1.03 | 3.59 ± 0.86 | 3.86 ± 0.84 | |||||
|
| ||||||||||
| Occupation | Officer | 12% | 3.90 ± 0.70 | 2.367∗ | 3.36 ± 0.97 | 2.675∗∗ | 3.64 ± 0.77 | 2.418∗∗ | 3.78 ± 0.80 | 1.564 |
| Self-employed | 14% | 3.94 ± 0.66 | 3.37 ± 0.98 | 3.62 ± 0.86 | 3.78 ± 0.80 | |||||
| Student | 10% | 3.89 ± 0.73 | 3.27 ± 1.11 | 3.61 ± 0.89 | 3.75 ± 0.82 | |||||
| Technician | 8% | 3.93 ± 0.71 | 3.22 ± 0.9 | 3.54 ± 0.84 | 3.72 ± 0.83 | |||||
| Farmer | 17% | 3.98 ± 0.71 | 3.53 ± 1.02 | 3.79 ± 0.88 | 3.85 ± 0.82 | |||||
(1) The secondary indicators only showed the majority of investigated patients; (2) ∗P < 0.05, ∗∗P < 0.01.