Table 4.
Decision & planning phase.
| Company | Transformation | Decision Speed | Decision-making Structure |
|---|---|---|---|
| (compared to before) | |||
| M | AR | 2 Weeks (faster) | Bottom-up |
| WFH | 1 Day (faster) | Top-down | |
| IoT | Decided before COVID-19 | Bottom-up | |
| ML in operations | 3 Months (equal) | Bottom-up | |
| E | WFH | 1 Day (faster) | Top-down |
| ML in operations | 1 Month (slower) | Bottom-up | |
| Predictive sales forecasting | 1 Week (faster) | Bottom-up | |
| C | WFH | 1 Day (faster) | Top-down |
| ML in customer support | 3 Months (slower) | Bottom-up | |
| ML in operations | 2 Months (slower) | Bottom-up | |
| Product feature change | 1 Day (faster) | Top-down | |
| F | WFH | 1 Day (faster) | Top-down |
| ML in operations | 1 Month (slower) | Bottom-up | |
| A | WFH | 1 Day (faster) | Top-down |
| Business model redesign | 6 Months (slower) | Top-down | |
| VR | 1 Month (slower) | Bottom-up |