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. 2021 Dec 31;176:121452. doi: 10.1016/j.techfore.2021.121452

Table 5.

Implementation phase.

Company Transformation Implementation Structure Monitoring
M AR Roadmap Not monitored
WFH Unstructured Not monitored
IoT Roadmap Monitored
ML in operations Unstructured Monitored
E WFH Unstructured Not monitored
ML in operations Unstructured Monitored
Predictive sales forecasting Roadmap Monitored
C WFH Unstructured Not monitored
ML in customer support Unstructured Monitored
ML in operations Unstructured Monitored
Product feature change Roadmap Not monitored
F WFH Unstructured Not monitored
ML in operations Roadmap Monitored
A WFH Unstructured Not monitored
Business model redesign Unstructured Monitored
VR Unstructured Monitored