Table 2.
Overview of data sources and analysis.
| Data source | Data collected | Contribution |
|---|---|---|
| UK-wide evaluation of spread and scale-up of video consulting | Accounts of 59 senior-level, national stakeholders involved in digital health and video consulting (17 in England, 12 in Wales, 7 in Scotland, 5 in N. Ireland, and 18 with UK focus), including: | Social and political context, including rapid onset and evolution of COVID-19 pandemic |
| • 21 civil servants/policymakers | Policy and regulatory drivers, system-level and infrastructure blocks and changes over time | |
| • 15 professional groups | Logics by which spread and scale up of video consulting have been planned and put into practice | |
| • 12 business and industry | Reflections on longer term planning and the role of video consulting across settings | |
| • 8 senior executives | Extent of set up, uptake and spread, timeframes, geographical distribution and patient demographics; and any changes over time | |
| • 3 patient representatives | ||
| 20 documents, outlining policy and guidance on digital health and video consulting across the four nations | ||
| Quantitative data and reports on activity | ||
| Staff and patient experiences of video consulting | Responses from UK-wide survey of NHS staff (n=809) about adoption and use of video consulting, with 52% of responses from NHS staff in England, 35% from Scotland, 8% from Wales and 5% from NI. | Sense-making about the design, delivery, experience and spread of video consulting services in the context of COVID-19, including national and inter-organizational networks, policy directives and regulation |
| Accounts from 40 (clinical and non-clinical) staff across the four UK nations, including: | Acceptability/popularity of video consulting services | |
| • 11 in Northern Ireland | Required/available human, social and financial resources | |
| • 9 in Wales | Changes needed to underlying infrastructures (technical, organizational, workflows) | |
| • 10 in England | Professional, ethical and moral questions about video consulting and rapid service change | |
| • 10 in Scotland | Learning shared across sites and networks | |
| Plus follow up interviews with 20 of these (5 in each country) | ||
| 15 interviews with primary care staff from 8 GP practices in England involved in group video consulting | ||
| Accounts of 15 patients receiving individual or group consultations (or having declined the option) | ||
| Two focus groups with a total of 15 patients/public about engagement with, and experiences of, video consulting |