Table 1.

Summary of the hypotheses in this study

Hypothesized relationships
H1	WE is significantly and negatively related to TI
H2a	WE is significantly and positively related to (JS)
H2b	The relationship between WE and TI is mediated by JS
H3	WE is positively related to SQC
H4	CC is positively related to WE
H5a	IMOC is positively related to WE
H5b	The relationship between IMOC and WE is mediated by CC
H6	WE functions as a mediator between IMOC and a) SQC, b) TI and JS
H7	WE functions as a mediator between CC and a) SQC, b) TI and JS

Note: WE Work engagement, IMOC Internal market-oriented culture, CC Collaboration climate, SQC Service quality care, TI Turnover intention, JS Job satisfaction