Table 1.

Content Assessed in Survey

Access

- Patient got appointment for urgent care as soon as needed   - Patient got appointment for non-urgent care as soon as needed   - Patient got answer to medical question the same day he/she contacted provider’s office

Doctor communication

- Doctor explained things in a way that was easy to understand   - Doctor listened carefully to patient   - Doctor showed respect from what patient had to say   - Doctor spent enough time with patient

Care coordination

- Doctor knew important information about patient’s medical history   - Someone from doctor’s office followed up with patient to give results of blood test, x-ray, or another test   - Someone from doctor’s office talked about all prescription medications being taken

Office staff

- Clerks and receptionists were helpful   - Clerks and receptionists were courteous and showed respect

Doctor rating

- Rating of doctor

Would recommend

- Would recommend doctor to family and friends

Access, doctor communication, care coordination, and office staff items were administered using Never/Sometimes/Usually/Always response options. The doctor rating item was administered with a 0 (worst doctor possible) to 10 (best doctor possible) response scale. The recommend item was administered using a definitely yes/somewhat yes/somewhat no/definitely no response scale