Table 3.
CG-CAHPS Survey 3.0 Composites and Global Rating Items by Visit Type
| CG-CAHPS | Office | Tele-video | Phone | F statistic | p value |
|---|---|---|---|---|---|
| Access | 84.5a | 85.0a | 83.4a | 2.47 | 0.0842 |
| Doctor communication | 94.5b | 95.6a | 94.5b | 11.58 | < 0.0001 |
| Care coordination | 85.7b | 86.5a | 86.5a,b | 3.48 | 0.0308 |
| Office staff | 93.3a | 93.2a | 92.0b | 5.01 | 0.0067 |
| Doctor rating | 93.0b | 93.8a | 93.8a,b | 8.80 | 0.0002 |
| Would recommend | 94.3b | 95.1a | 94.7a,b | 3.67 | 0.0254 |
Data were collected for visits from July 1, 2018–December 31, 2020. Models are adjusted for gender, age, race and ethnicity, education, self-rated general health, self-rated mental health, and clinic site of care. The F statistic is for the 2 degrees of freedom test of type of visit. When visit types share the same superscript in a row, then the adjusted means do not differ from one another. Superscript “a” represents more favorable patient experience than superscript “b”