Table 4.
CG-CAHPS Survey 3.0 Composites and Global Rating Items Before and During the COVID-19 Pandemic
| CG-CAHPS | Before | During | F statistic | p value |
|---|---|---|---|---|
| Panel A: during the period that begins with the start of the COVID-19 pandemic | ||||
| Access | 83.8 | 85.3 | 29.92 | < 0.0001 |
| Doctor communication | 94.4 | 94.9 | 8.28 | 0.0040 |
| Care coordination | 85.6 | 86.0 | 3.22 | 0.0727 |
| Office staff | 93.0 | 93.7 | 21.13 | < 0.0001 |
| Doctor rating | 92.8 | 93.4 | 13.96 | 0.0002 |
| Would recommend | 94.1 | 94.7 | 10.99 | 0.0009 |
| Panel B: during the period limited to account for the survey’s 6-month recall | ||||
| Access | 84.0 | 85.2 | 9.35 | 0.0022 |
| Doctor communication | 94.4 | 95.0 | 6.01 | 0.0143 |
| Care coordination | 85.6 | 86.1 | 2.01 | 0.1560 |
| Office staff | 93.0 | 93.7 | 8.96 | 0.0028 |
| Doctor rating | 92.8 | 93.5 | 8.85 | 0.0029 |
| Would recommend | 94.1 | 94.7 | 3.41 | 0.0647 |
Data “Before” was collected for visits from July 1, 2018, to March 15, 2020, and “During” was March 16, 2020–December 31, 2020 (Panel A) and September 16, 2020–December 31, 2020 (Panel B). Models are adjusted for gender, age, race/ethnicity, education, self-rated general health, self-rated mental health, type of visit, and clinic site of care. The F statistic is for the 1 degree of freedom test of before versus during the COVID-19 pandemic