Table 4.
Study | Theory of engagement | Features of engagement | Tool used to measure engagement |
Lappalainen et al, 2013 [15] | Technology tools | Affect | Questionnaire on perceived utility and acceptance |
Lappalainen et al, 2013 [15] | Technology tools | Frequency | Automatic+questionnaire and number of log-ins |
Todkill and Powell, 2013 [16] | —a | Affect, attention, and interest | Interviews on content, medium, functionalities, and experience |
Morris et al, 2015 [17] | Technological interaction and consumption | Attention, interest, and depth | UEQb+interview |
Morris et al, 2015 [17] | Technological interaction and consumption | Amount, duration, and frequency | Automatic; time per session, time of intervention use total, and number of log-ins |
Clarke et al, 2016 [18] | — | Affect | Interview |
Clarke et al, 2016 [18] | — | Frequency | Automatic; number of log-ins, number of modules completed, frequency of self-monitoring, and interviews |
Laurie and Blandford, 2016 [19] | — | Affect, attention, and interest | Interview and qualitative interviews |
Laurie and Blandford, 2016 [19] | — | Frequency | Automatic; frequency of app use over study period |
Zarski et al, 2016 [20] | — | Duration and frequency | Automatic; number of completed modules |
Chou et al, 2017 [21] | — | Interest, depth, duration, and frequency | Automatic; completion rate of intervention |
Dryman et al, 2017 [22] | Motivational techniques delivered by coaches | Frequency and duration | Automatic; average number of days in the program, average activities per participant, and completion rate of all modules |
Ly et al, 2017 [23] | Fully automated conversational agent | Affect, attention, and interest | Interview |
Ly et al, 2017 [23] | Fully automated conversational agent | Frequency | Automatic; number of reflections completed, number of active days, open app ratio, and interviews on content, medium, and functionalities |
Bakker et al, 2018 [24] | Recommendations by Bakker et al [31] (2016) | Affect, attention, interest, depth, and frequency | Questionnaire, uMARSc, text-entry questions, and HRS-MAd |
Morrison et al, 2018 [25] | Recommendation by Dennison et al [32] (2013) | Affect and attention | Questionnaire on satisfaction with the intervention, PEIe, and TAM-2f |
Morrison et al, 2018 [25] | Recommendation by Dennison et al [32] (2013) | Duration and frequency | Automatic; total time of intervention use, time per log-in, and number of log-ins |
Song et al, 2018 [26] | — | Interest, amount, duration, and frequency | Automatic; number of pages accessed per session, time per session, goal conversion rate, number of returning users, bounce rate, and number of pages accessed per session |
Birk and Mandryk, 2019 [27] | Self-determination theory | Attention | Questionnaire and Player Identification Scale |
Carter et al, 2019 [28] | Patient engagement framework | Frequency, attention, and interest | Automatic+questionnaire; percentage of task completion per user, average completion time of tasks, average CSATg scale score, Nielsen–Shneiderman heuristics, and SUSh |
Przybylko et al, 2019 [29] | Experiential pedagogical framework | Duration | Automatic; attrition rate |
Renfrew et al, 2020 [30] | SAMi | Duration Frequency |
Automatic; total duration of videos viewed, number of videoconference sessions attended, and challenge score |
aNot available.
bUEQ: User Experience Questionnaire.
cuMARS: Mobile Application Rating Scale, user version.
dHRS-MA: Homework Rating Scale-Mobile Application.
ePEI: Patient Enablement Instrument.
fTAM-2: Technology Acceptance Model-2.
gCSAT: Customer Satisfaction.
hSUS: System Usability Scale.
iSAM: Supportive Accountability Model.