Table 3.
Summary of key critical incidents that occurred during user testing (N=40).
| Critical incidentsa | Rb1 (n=8), n (%) | R2 (n=6), n (%) | R3 (n=5), n (%) | R4 (n=11), n (%) | R5 (n=10), n (%) | |||
|
|
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|
|
CGc (n=5) | Pd (n=6) | CG (n=5) | P (n=5) | |
| Issues switching to or from another user’s recordings | 6 (75) | 3 (50) | 4 (80) | 1 (20) | —e | 1 (20) | — | |
| Issues understanding which user the recordings belonged to | 3 (38) | 2 (33) | 4 (80) | 2 (40) | 1 (17) | 1 (20) | — | |
| Issues navigating through the site | 2 (25) | 1 (17) | 0 (0) | 4 (80) | 2 (33) | 1 (20) | 1 (20) | |
| Issues finding the appropriate segment | 7 (88) | 4 (67) | 4 (80) | 2 (40) | 2 (33) | 1 (20) | 0 (0) | |
| Issues controlling or traversing the audio | 5 (63) | 0 (0) | 5 (100) | 5 (100) | 5 (83) | 3 (60) | 3 (60) | |
| Issues using the filters by topic | — | 3 (50) | 2 (40) | 4 (80) | 2 (33) | 2 (40) | 2 (40) | |
| Issues using hyperlinks to find additional information | — | — | — | 5 (100) | 4 (67) | 3 (60) | 2 (40) | |
| Issues using the filters by text | — | — | — | — | — | 3 (60) | 1 (20) | |
aProportion of sessions with a critical incident.
bR: round.
cCG: caregiver role.
dP: patient role.
eFeature not available or not part of testing.