Table 3.
Summary of thematic analysis for individual studies.
| Authors | Patient satisfaction | Facilitators | Barriers |
| Ben-Arye et al [22] | Not reported | Technical literacy, availability of technology, past experience with technology | Availability of technology, confidentiality/security |
| Yu et al [25] | Strong satisfaction | Concerns adequately addressed, improved health behaviors, pandemic created acceptance of technology | Some patients prefer in-person consultations, decrease in patient-provider communication, technical literacy |
| Richards et al [24] | Strong satisfaction | Convenience of telemedicine, increased patient-provider communication, concerns adequately addressed, increased access | Not reported |
| Kurihara et al [23] | Not reported | Pandemic created acceptance of technology, past experience with technology | Some patients prefer in-person consultations, technical literacy |
| Alkirie et al [26] | Not reported | Technical literacy, past experience with technology, perceived usefulness, increased patient-provider communication, perceived ease of use | Technology needs further development, technical literacy |
| Ballin et al [27] | Not reported | Increased connectedness, self-management, flexibility, and access | Technology needs further development |
| Banbury et al [28] | Not reported | Enabled social interaction; decreased anxiety; increased connectedness, technical literacy, and access; televideo enables reading of body language; education; convenience of telemedicine | Health literacy, availability of technology, technical literacy |
| Barnett et al [29] | Not reported | Increased efficiency, access, and patient-provider communication, and improved standard of care | Technology needs further development, decrease in patient-provider communication, technical literacy, confidentiality/security |
| Batalik et al [30] | Not reported | Technical literacy, increased self-management, increased access, increased flexibility | Discomfort for wearable monitors, technical literacy, technology needs further development |
| Beller et al [31] | Not reported | Pandemic created acceptance of technology, availability of technology, fewer miles driven to appointment, convenience of telemedicine, faster initiation of treatment, decreased costs | Limits of reimbursement for telemedicine, some patients prefer in-person consultations, connectivity, technical literacy |
| Bernabe-Ortiz et al [32] | Not reported | Increased connectedness, increased adherence, improved health behaviors | Perceived lack of usefulness, lack of personal desire to get better, some patients prefer in-person consultations |
| Bilgrami et al [33] | Not reported | Pandemic created acceptance of technology | Not reported |
| Broers et al [34] | Strong satisfaction | Perceived usefulness, perceived ease of use, increased adherence | Decrease in quality of life after intervention |
| Cho et al [35] | Not reported | Increased adherence, increased self-management, increased weight loss, technical literacy | Technical literacy, availability of technology |
| Claes et al [36] | Not reported | Technical literacy, perceived ease of use | Technology needs further development |
| Coorey et al [37] | Not reported | Increased adherence, increased self-management | Lack of personal desire to get better, technology needs further development, technical literacy |
| Ding et al [38] | Not reported | Increased adherence, increased self-management | Technology needs further development, cost |
| Geramita et al [39] | Not reported | Long-term use may not be required to develop good habits | Cost, confidentiality/security, technology needs further development |
| Gong et al [40] | Not reported | Increased adherence, increased self-management | Not reported |
| Han et al [41] | Not reported | Pandemic created acceptance of technology, increased efficiency, increased self-management, increased access, availability of technology | Cost, technical literacy, interoperability, availability of technology |
| Harding et al [42] | Not reported | Not reported | Connectivity, confidentiality/security, technical literacy |
| Hsia et al [43] | Strong satisfaction | Increased quality of life, decreased emergency room visits, increased adherence, availability of technology, pandemic created acceptance of technology, perceived ease of use, convenience of telemedicine | Connectivity, technical literacy, cost, availability of technology |
| Hsieh et al [44] | Not reported | Health literacy, perceived usefulness, perceived ease of use | Some patients prefer in-person consultations, technical literacy, cost |
| Hutchesson et al [45] | Strong satisfaction | Increased self-management, perceived usefulness, perceived ease of use | Technology needs further development, perceived lack of usefulness |
| Jiménez-Marrero et al [46] | Not reported | Decreased costs, increased adherence, increased self-management | Cost |
| Katt et al [47] | Strong satisfaction | Convenience of telemedicine, pandemic created acceptance of technology, faster initiation of treatment, perceived ease of use | Some patients prefer in-person consultations, workflow issues for providers |
| Kobe et al [48] | Not reported | Not reported | Some patients prefer in-person consultations |
| Lai et al [49] | Strong satisfaction | Convenience of telemedicine, increased social support, increased self-management | Technology needs further development, connectivity, decrease in patient-provider communication, technical literacy |
| Lemelin et al [50] | Strong satisfaction | Education, increased social support | Not reported |
| Manning et al [51] | Not reported | Pandemic created acceptance of technology | Connectivity, availability of technology |
| Marquez et al [52] | Not reported | Past experience with technology, decreased costs, pandemic created acceptance of technology, faster initiation of treatment, increased access | Some patients prefer in-person consultations |
| Martins et al [53] | Not reported | Faster initiation of treatment, availability of technology, increased access | Lack of infrastructure, limits of reimbursement for telemedicine, connectivity, confidentiality/security |
| McGillicuddy et al [54] | Not reported | Increased social support, health literacy | Not reported |
| Mo et al [55] | Not reported | Increased quality of life, increased social support | Not reported |
| Mustonen et al [56] | Not reported | Decreased costs | Not reported |
| O’Shea et al [57] | Satisfaction | Increased self-management | Technical literacy, perceived lack of usefulness, technology needs further development |
| Perri et al [58] | Not reported | Increased weight loss, increased adherence, increased self-management | Not reported |
| Piera-Jiménez et al [59] | Not reported | Decreased costs, no significant difference in cost care | Cost |
| Press et al [60] | Not reported | Decreased costs, education, increased access | Availability of technology, technical literacy |
| Ramirez-Correa et al [61] | Not reported | Increased patient-provider communication, education, pandemic created acceptance of technology | Connectivity |
| Ronan et al [62] | Not reported | Convenience of telemedicine, pandemic created acceptance of technology, increased social support | Technical literacy, technology needs further development, availability of technology |
| Sacco et al [63] | Strong satisfaction | Increased social support, increased connectedness | Not reported |
| Scheerman et al [64] | Not reported | Increased social support, improved standard of care | Not reported |
| Schrauben et al [65] | Not reported | Health literacy, education | Technical literacy, health literacy, confidentiality/security |
| Shareef et al [66] | Not reported | Enabled social interaction, increased social support | Confidentiality/security, technical literacy, perceived lack of usefulness |
| van Dijk et al [67] | Not reported | Improved health behaviors, increased adherence | Not reported |