Table 5.
Loading and cross-loading.
| Construct | Active usage | Consumer satisfaction | Consumer dissatisfaction | Design aesthetics | Customization | Enjoyment | Mobility | Sociability | Information quality | Informational support | Emotional support | Perceived security | Technical functionality |
| Active usage 1 | 0.82 a | 0.40 | –0.37 | 0.32 | 0.13 | 0.39 | 0.43 | 0.41 | 0.36 | 0.31 | 0.30 | 0.14 | 0.30 |
| Active usage 2 | 0.84 a | 0.44 | –0.39 | 0.35 | 0.18 | 0.43 | 0.43 | 0.42 | 0.37 | 0.35 | 0.37 | 0.25 | 0.35 |
| Active usage 3 | 0.73 a | 0.38 | –0.36 | 0.43 | 0.25 | 0.40 | 0.35 | 0.38 | 0.35 | 0.30 | 0.25 | 0.19 | 0.31 |
| Consumer satisfaction 1 | 0.45 | 0.89 a | –0.55 | 0.54 | 0.30 | 0.59 | 0.47 | 0.52 | 0.49 | 0.42 | 0.37 | 0.36 | 0.44 |
| Consumer satisfaction 2 | 0.46 | 0.90 a | –0.57 | 0.58 | 0.35 | 0.67 | 0.45 | 0.55 | 0.53 | 0.41 | 0.33 | 0.39 | 0.43 |
| Consumer satisfaction 3 | 0.45 | 0.89 a | –0.56 | 0.57 | 0.31 | 0.60 | 0.39 | 0.50 | 0.45 | 0.38 | 0.34 | 0.36 | 0.42 |
| Consumer dissatisfaction 1 | –0.44 | –0.56 | 0.92 a | –0.47 | –0.30 | –0.48 | –0.43 | –0.42 | –0.44 | –0.32 | –0.25 | –0.35 | –0.41 |
| Consumer dissatisfaction 2 | –0.44 | –0.58 | 0.91 a | –0.47 | –0.31 | –0.48 | –0.43 | –0.47 | –0.44 | –0.35 | –0.34 | –0.36 | –0.41 |
| Consumer dissatisfaction 3 | –0.41 | –0.58 | 0.92 a | –0.50 | –0.27 | –0.50 | –0.42 | –0.44 | –0.42 | –0.37 | –0.34 | –0.39 | –0.42 |
| Design aesthetics 1 | 0.41 | 0.52 | –0.42 | 0.85 a | 0.43 | 0.53 | 0.44 | 0.46 | 0.54 | 0.41 | 0.31 | 0.39 | 0.45 |
| Design aesthetics 2 | 0.42 | 0.53 | –0.48 | 0.85 a | 0.40 | 0.57 | 0.42 | 0.46 | 0.52 | 0.39 | 0.37 | 0.42 | 0.46 |
| Design aesthetics 3 | 0.33 | 0.50 | –0.37 | 0.82 a | 0.45 | 0.50 | 0.30 | 0.43 | 0.50 | 0.33 | 0.18 | 0.46 | 0.36 |
| Design aesthetics 4 | 0.39 | 0.53 | –0.38 | 0.85 | 0.46 | 0.52 | 0.33 | 0.45 | 0.52 | 0.29 | 0.20 | 0.44 | 0.40 |
| Design aesthetics 5 | 0.38 | 0.57 | –0.52 | 0.86 a | 0.41 | 0.62 | 0.43 | 0.48 | 0.54 | 0.37 | 0.29 | 0.46 | 0.50 |
| Customization 1 | 0.21 | 0.31 | –0.29 | 0.47 | 0.94 a | 0.33 | 0.21 | 0.32 | 0.41 | 0.11 | 0.03 | 0.46 | 0.26 |
| Customization 2 | 0.23 | 0.36 | –0.31 | 0.49 | 0.96 a | 0.38 | 0.25 | 0.36 | 0.44 | 0.16 | 0.09 | 0.52 | 0.30 |
| Enjoyment 1 | 0.47 | 0.64 | –0.51 | 0.60 | 0.34 | 0.89 a | 0.48 | 0.53 | 0.53 | 0.41 | 0.28 | 0.45 | 0.46 |
| Enjoyment 2 | 0.44 | 0.61 | –0.46 | 0.58 | 0.32 | 0.90 a | 0.44 | 0.51 | 0.48 | 0.42 | 0.34 | 0.39 | 0.42 |
| Enjoyment 3 | 0.45 | 0.60 | –0.44 | 0.55 | 0.32 | 0.88 a | 0.40 | 0.46 | 0.45 | 0.36 | 0.29 | 0.34 | 0.40 |
| Mobility 1 | 0.42 | 0.40 | –0.39 | 0.38 | 0.20 | 0.43 | 0.85 a | 0.45 | 0.43 | 0.34 | 0.32 | 0.20 | 0.49 |
| Mobility 2 | 0.41 | 0.40 | –0.37 | 0.35 | 0.13 | 0.41 | 0.81 a | 0.44 | 0.37 | 0.44 | 0.39 | 0.19 | 0.41 |
| Mobility 3 | 0.44 | 0.39 | –0.39 | 0.43 | 0.26 | 0.38 | 0.83 a | 0.48 | 0.44 | 0.34 | 0.29 | 0.21 | 0.48 |
| Mobility 4 | 0.43 | 0.45 | –0.40 | 0.39 | 0.22 | 0.44 | 0.87 a | 0.47 | 0.47 | 0.37 | 0.39 | 0.19 | 0.53 |
| Sociability 1 | 0.46 | 0.52 | –0.44 | 0.50 | 0.35 | 0.52 | 0.45 | 0.86 a | 0.50 | 0.36 | 0.30 | 0.33 | 0.44 |
| Sociability 2 | 0.43 | 0.51 | –0.43 | 0.48 | 0.32 | 0.47 | 0.48 | 0.88 a | 0.51 | 0.40 | 0.33 | 0.36 | 0.43 |
| Sociability 3 | 0.42 | 0.47 | –0.38 | 0.40 | 0.26 | 0.46 | 0.47 | 0.84 a | 0.45 | 0.32 | 0.35 | 0.30 | 0.44 |
| Information quality 1 | 0.40 | 0.49 | –0.43 | 0.53 | 0.42 | 0.48 | 0.46 | 0.52 | 0.89 a | 0.36 | 0.23 | 0.45 | 0.50 |
| Information quality 2 | 0.40 | 0.50 | –0.41 | 0.58 | 0.38 | 0.50 | 0.45 | 0.49 | 0.89 a | 0.43 | 0.31 | 0.40 | 0.55 |
| Informational support 1 | 0.39 | 0.42 | –0.34 | 0.38 | 0.11 | 0.43 | 0.41 | 0.40 | 0.39 | 0.91 a | 0.52 | 0.24 | 0.39 |
| Informational support 2 | 0.35 | 0.40 | –0.36 | 0.40 | 0.15 | 0.38 | 0.40 | 0.37 | 0.41 | 0.91 a | 0.48 | 0.22 | 0.41 |
| Emotional support 1 | 0.34 | 0.37 | –0.31 | 0.29 | 0.05 | 0.33 | 0.36 | 0.35 | 0.27 | 0.51 | 0.92 a | 0.11 | 0.40 |
| Emotional support 2 | 0.36 | 0.33 | –0.30 | 0.30 | 0.07 | 0.30 | 0.39 | 0.34 | 0.28 | 0.48 | 0.90 a | 0.12 | 0.36 |
| Perceived security 1 | 0.21 | 0.40 | –0.37 | 0.48 | 0.50 | 0.43 | 0.20 | 0.37 | 0.45 | 0.23 | 0.12 | 0.96 a | 0.33 |
| Perceived security 2 | 0.26 | 0.39 | –0.39 | 0.50 | 0.49 | 0.42 | 0.25 | 0.37 | 0.47 | 0.26 | 0.12 | 0.96 a | 0.33 |
| Technical functionality 1 | 0.34 | 0.43 | –0.36 | 0.43 | 0.27 | 0.40 | 0.51 | 0.45 | 0.47 | 0.37 | 0.35 | 0.30 | 0.82 a |
| Technical functionality 2 | 0.32 | 0.36 | –0.36 | 0.42 | 0.22 | 0.39 | 0.48 | 0.41 | 0.52 | 0.38 | 0.33 | 0.29 | 0.85 a |
| Technical functionality 3 | 0.36 | 0.42 | –0.43 | 0.46 | 0.27 | 0.43 | 0.47 | 0.42 | 0.51 | 0.37 | 0.39 | 0.29 | 0.87 a |
aThe square roots of the average variances extracted (AVEs) are in italic.