Table 3.

Illustrative quotes on need for a physician who tailors information and communication to individual patients

“But I wasn’t asked whether I needed more information. (…) It’s never a bad thing to hear that” Patient 15 (55-year-old female)
“That they explain things in a clear, understandable way to the patient. Sometimes they are talking to clinicians and other occasions, with all due respect, they are talking to pavers. They must explain things clearly to both of them and that is a matter of choosing the right words.” Patient 11 (52-year-old male)