Table 3.

Juntos Pilot Program Feedback Comments

Feedback

“… Our patients have had incredibly complicated courses in the ICU, and our teams have previously struggled to convey the gravity of the patient's health, complexity of discharge planning, and engage in shared decision-making”

“Having a Spanish-speaking provider who can be involved in family communication in a more meaningful way than just providing interpretation services is invaluable”

“Invaluable resource in the ICU”

“Juntos program was invaluable in ensuring the patient's family had a complete understanding of [the patient's] degree of illness and poor trajectory… I strongly believe the Juntos program should become a permanent part of the JHH language service team as they were vital in facilitating very complicated and nuanced conversations”

“Excellent program, would love it if this could be continued as a permanent service.”

“I really appreciated having access to the Juntos program, it made a big difference in several of my patients' lives”

“Juntos is such a wonderful service and I'm very thankful that JHH thought to do this in such a timely manner”

“Juntos program was invaluable in ensuring the patient's family had a complete understanding of [the patient's] degree of illness and poor trajectory… I strongly believe the Juntos program should become a permanent part of the JHH language service team as they were vital in facilitating very complicated and nuanced conversations.”

JHH, Johns Hopkins Hospital.