Table 3.
Program support use, effectiveness, and reasons for non-use.
| Program type | % use and frequency of use | If used, how helpful | Top reasons for non-use |
|---|---|---|---|
| COVID-specific teletherapy | 1.4%, 62.5% used it less than once a month |
62.5% found it moderately or extremely effective | Problems not severe enough (46.0%) Did not know it was available (25.1%) Not enough time/not convenient (11.3%) |
| Local, provincial or national helplines | 1.6%, 55.5% used monthly or less than once a month | 55.5% found it slightly to moderately effective | Problems not severe enough (54.2%) Did not know it was available (16.0%) Not enough time/no convenient (11.1%) |
| Hospital Employee Assistance Program | 8.8% used it, 58.8% used it less than once a month | 52.9% found it moderately or very effective | Problems not severe enough (58.0%) Not enough time/not convenient (10.6%) Other (9.1%) |
| In-person therapy | 6.6%, 52.6% used it monthly or less than once a month | 57.9% found it to be moderately or very effective | Problems not severe enough to require this service (55.9%) Not enough time/not convenient (17.0%) Other (10.4%) |
| Online self-help |
5.9%, 55.9% used it monthly or less than once a month | 67.7% found it slightly effective or moderately effective | Problems not severe enough to require this service (50.7%) Did not know this was available (25.0%) Not enough time/ not convenient (8.5%) |
| Formal support groups | 0.5%, 66.7% used it less than once a month | 100% found it very effective | Problems not severe enough to require this service (51.8%) Did not know this was available (19.8%) Not a good fit for my problems (10.0%) |
| Informal peer support | 77.0%, 58.0% used this several times a week | 71.6% found this moderately effective or very effective | Problems not severe enough to require this service (49.6%) Other (14.6%) Concerns about stigma (13.0%) |
| Other coping (e.g., exercise, hobbies) | 87.7%, 72.7% used this several times a week | 65.6% found this moderately effective or very effective | Not enough time/ not convenient (41.3%) Not a good fit for my problems (22.2%) Other (15.9%) |
Note. Participants could endorse multiple forms of support so overall numbers do not add up to 100%.