Table 3.

Survey questions for OC and TC dimensions.

Dimension	Variable Name	Question
Technological capabilities	V_q2s31	We regularly use emerging technologies (e.g., voice interfaces, augmented reality, artificial intelligence, blockchain, etc.) to improve the patient care process.
	IV_q2s22	We use patient experience tools and methods, such as persona and journey maps, to design and modify digital solutions.
	IV_q2s23	We use digital tools to promote innovation, collaboration, and mobility for doctors, medical staff, and administrative staff.
	V_q2s30	We use modern architectures (APIs, cloud storage, etc.) to promote speed and flexibility in implementing digital solutions.
Operational capabilities	II_q2s6	We have defined, well-described, and repeatable processes for implementing digital solutions.
	II_q2s7	We dedicate appropriate resources to the work of digitization.
	II_q2s8	Our organizational model encourages collaboration between doctors, medical staff, and administrative staff and IT specialists.
	V_q2s29	We have a flexible, iterative, and collaborative approach to developing digital solutions.