How this fits in

The operationalisation of empathy differs between studies, and it is not known whether different empathy dimensions impact patient experience differently. This study examined the relationship between six empathy measures and patient satisfaction with, trust in, and quality of the consultation. As empathy is stereotypically viewed as a feminine quality, the gender of physicians was taken into account. This study pointed out the influence of stereotypes on self-reported empathy (with male physicians self-reporting lower empathic concern) but no gender difference in most of the behaviourally based empathy measures, and a significant link between Synchrony of Vocal Mean Fundamental Frequencies and patient outcomes.