Table 2.
Percentage distribution of items for experience with nursing care in participants (n, %)
| Domain | Items | Never/ strongly disagree |
Occasionally/ disagree |
Sometimes/ neutral |
Often/ agree |
Always/ strongly agree |
| Coordination of care | Nurses provided well-organised admission process | 0 (0.0) | 5 (0.7) | 31 (4.1) | 317 (41.9) | 403 (53.3) |
| Nurses informed me about who are responsible for my treatment and care | 0 (0.0) | 2 (0.3) | 37 (4.9) | 299 (39.6) | 418 (55.2) | |
| Nurses provided well-organised discharge plan | 3 (0.4) | 7 (0.9) | 89 (11.8) | 336 (44.4) | 321 (42.5) | |
| Physical environment | Nurses provided a clean ward environment | 4 (0.5) | 2 (0.3) | 15 (2.0) | 281 (37.2) | 454 (60.1) |
| Nurses provided a quiet ward environment | 4 (0.5) | 7 (0.9) | 24 (3.2) | 251 (33.2) | 470 (62.2) | |
| Nurses provided an ordered ward environment | 2 (0.3) | 6 (0.8) | 26 (3.4) | 246 (32.5) | 476 (63.0) | |
| Information and communication | Nurses informed me about usage, dosage and side effects of medicines | 0 (0.0) | 0 (0.0) | 14 (1.9) | 347 (45.9) | 395 (52.2) |
| Nurses helped me better know the disease | 0 (0.0) | 1 (0.1) | 70 (9.3) | 393 (52.0) | 292 (38.6) | |
| Nurses informed me about results of tests | 14 (1.9) | 110 (14.5) | 145 (19.2) | 382 (50.5) | 105 (13.9) | |
| Nurses provided information about the appropriate dietary | 0 (0.0) | 2 (0.3) | 64 (8.5) | 314 (41.5) | 376 (49.7) | |
| Nurses provided information about disease recovery | 0 (0.0) | 1 (0.1) | 28 (3.7) | 276 (36.5) | 451 (59.7) | |
| Nurses provided health information through multiple routes | 0 (0.0) | 0 (0.0) | 30 (4.0) | 272 (35.9) | 454 (60.1) | |
| Nurses provided relevant instructions before implementing medical procedures | 0 (0.0) | 16 (2.1) | 27 (3.6) | 331 (43.8) | 382 (50.5) | |
| Emotional support | Nurses treated me patiently | 0 (0.0) | 1 (0.1) | 14 (1.9) | 288 (38.1) | 453 (59.9) |
| Nurses treated me with respect | 0 (0.0) | 2 (0.3) | 4 (0.5) | 239 (31.6) | 511 (67.6) | |
| Nurses’ behaviours made me feel cared for | 0 (0.0) | 0 (0.0) | 38 (5.0) | 298 (39.4) | 420 (55.6) | |
| Nurses helped me manage the anxiety, stress, fears I had about my illness | 1 (0.1) | 4 (0.5) | 23 (3.0) | 307 (40.6) | 421 (55.8) | |
| Technical competencies | Nurses were proficient in venipuncture procedures | 0 (0.0) | 1 (0.1) | 5 (0.7) | 261 (35.8) | 463 (63.4) |
| Nurses were proficient in other nursing procedures, such as intramuscular injection, hypodermic injection, change of dressing. | 0 (0.0) | 0 (0.0) | 3 (0.4) | 257 (34.0) | 496 (65.6) | |
| Monitoring the progress of diseases | Nurses made an inspection tour of the ward | 0 (0.0) | 2 (0.3) | 21 (2.8) | 191 (25.3) | 542 (71.7) |
| Nurses monitored my vital signs timely | 1 (0.1) | 3 (0.4) | 6 (0.8) | 264 (34.9) | 482 (63.4) | |
| Nurses monitored the process of drug treatment | 0 (0.0) | 0 (0.0) | 8 (1.1) | 243 (32.1) | 505 (66.8) | |
| Nurses could recognise my health issues on time | 2 (0.2) | 1 (0.1) | 43 (5.7) | 300 (39.7) | 410 (54.2) | |
| Responding requests | Nurses could come and see me in time after pressing the call button | 4 (0.5) | 2 (0.3) | 20 (2.6) | 88 (11.6) | 642 (84.9) |
| Nurses dealt with my requests promptly | 0 (0.0) | 0 (0.0) | 29 (3.8) | 304 (40.2) | 423 (56.0) | |
| Nurses responded to my suggestions or complaints seriously | 1 (0.1) | 1 (0.1) | 13 (1.7) | 280 (37.0) | 461 (61.0) | |
| Patients safety and privacy protection | Nurses could handle in time when my condition experienced changes | 0 (0.0) | 1 (0.1) | 13 (1.7) | 282 (37.3) | 460 (60.8) |
| Nurses informed me about how to prevent the risk events, such as falling and dropping from the bed | 3 (0.4) | 4 (0.5) | 21 (2.8) | 251 (33.2) | 477 (63.1) | |
| Nurses clearly introduced the use of safety protection equipment, such as the emergency call button in the toilet | 5 (0.7) | 2 (0.3) | 26 (3.4) | 249 (32.9) | 474 (62.7) | |
| Nurses verified my identify when performing nursing procedures | 1 (0.1) | 0 (0.0) | 1 (0.1) | 231 (30.6) | 523 (69.2) | |
| Nurses applied hand disinfection before performing nursing procedures | 0 (0.0) | 1 (0.1) | 55 (7.3) | 186 (24.6) | 514 (68.0) | |
| Nurses provided protective measures when performing nursing procedures in private body parts | 2 (0.3) | 0 (0.0) | 1 (0.1) | 99 (13.1) | 654 (86.5) | |
| Nurses treated my information confidentially | 1 (0.1) | 4 (0.5) | 6 (0.8) | 248 (32.8) | 497 (65.7) |