Table 5.
Slope coefficients.
Measure | T/V | Language | Gender | Age Slope | SE | Lower CI | Upper CI |
---|---|---|---|---|---|---|---|
(A) | |||||||
(i) Sociability | |||||||
Social Presence | T | FR | F | −0.036 | 0.018 | −0.071 | −0.002 |
V | FR | F | 0.031 | 0.018 | −0.004 | 0.065 | |
T | GER | F | −0.028 | 0.015 | −0.057 | 0.002 | |
V | GER | F | 0.011 | 0.016 | −0.020 | 0.042 | |
T | FR | M | 0.011 | 0.015 | −0.019 | 0.041 | |
V | FR | M | −0.033 | 0.017 | −0.066 | 0.000 | |
T | GER | M | −0.047 | 0.018 | −0.083 | −0.012 | |
V | GER | M | 0.015 | 0.014 | −0.013 | 0.042 | |
Conversational Enjoyment | T | FR | F | −0.036 | 0.019 | −0.073 | 0.001 |
V | FR | F | 0.023 | 0.019 | −0.015 | 0.060 | |
T | GER | F | −0.027 | 0.016 | −0.060 | 0.005 | |
V | GER | F | −0.003 | 0.017 | −0.037 | 0.031 | |
T | FR | M | 0.011 | 0.017 | −0.022 | 0.043 | |
V | FR | M | −0.043 | 0.018 | −0.078 | −0.007 | |
T | GER | M | −0.036 | 0.019 | −0.074 | 0.002 | |
V | GER | M | −0.004 | 0.015 | −0.034 | 0.025 | |
(B) | |||||||
(ii) CA-User Collaboration | |||||||
Trust in CA | T | FR | F | −0.036 | 0.019 | −0.073 | 0.001 |
V | FR | F | 0.037 | 0.019 | 0.000 | 0.075 | |
T | GER | F | −0.027 | 0.016 | −0.059 | 0.005 | |
V | GER | F | 0.014 | 0.017 | −0.020 | 0.047 | |
T | FR | M | 0.003 | 0.017 | −0.030 | 0.035 | |
V | FR | M | −0.027 | 0.018 | −0.063 | 0.008 | |
T | GER | M | −0.048 | 0.019 | −0.086 | −0.011 | |
V | GER | M | −0.004 | 0.015 | −0.034 | 0.025 | |
Perceived Privacy Protection | T | FR | F | −0.040 | 0.019 | −0.077 | −0.004 |
V | FR | F | 0.033 | 0.019 | −0.004 | 0.070 | |
T | GER | F | −0.018 | 0.016 | −0.050 | 0.014 | |
V | GER | F | 0.003 | 0.017 | −0.030 | 0.036 | |
T | FR | M | 0.004 | 0.017 | −0.029 | 0.036 | |
V | FR | M | −0.011 | 0.018 | −0.046 | 0.024 | |
T | GER | M | −0.053 | 0.019 | −0.090 | −0.015 | |
V | GER | M | 0.008 | 0.015 | −0.021 | 0.037 | |
Co-Production Behavior | T | FR | F | −0.042 | 0.019 | −0.080 | −0.005 |
V | FR | F | 0.038 | 0.019 | 0.000 | 0.075 | |
T | GER | F | −0.024 | 0.017 | −0.056 | 0.009 | |
V | GER | F | 0.010 | 0.017 | −0.024 | 0.045 | |
T | FR | M | −0.004 | 0.017 | −0.037 | 0.029 | |
V | FR | M | −0.037 | 0.018 | −0.073 | −0.001 | |
T | GER | M | −0.057 | 0.020 | −0.095 | −0.018 | |
V | GER | M | 0.007 | 0.015 | −0.023 | 0.037 | |
(C) | |||||||
(iii) Service evaluation | |||||||
Perceived Usefulness | T | FR | F | −0.045 | 0.019 | −0.082 | −0.007 |
V | FR | F | 0.028 | 0.019 | −0.010 | 0.065 | |
T | GER | F | −0.018 | 0.017 | −0.050 | 0.015 | |
V | GER | F | −0.003 | 0.017 | −0.037 | 0.031 | |
T | FR | M | 0.007 | 0.017 | −0.026 | 0.040 | |
V | FR | M | −0.053 | 0.018 | −0.089 | −0.018 | |
T | GER | M | −0.057 | 0.019 | −0.096 | −0.019 | |
V | GER | M | 0.002 | 0.015 | −0.028 | 0.032 | |
Service Satisfaction | T | FR | F | −0.034 | 0.017 | −0.068 | 0.000 |
V | FR | F | 0.026 | 0.017 | −0.008 | 0.060 | |
T | GER | F | −0.027 | 0.015 | −0.056 | 0.002 | |
V | GER | F | 0.011 | 0.016 | −0.020 | 0.042 | |
T | FR | M | 0.010 | 0.015 | −0.020 | 0.039 | |
V | FR | M | −0.026 | 0.016 | −0.059 | 0.006 | |
T | GER | M | −0.032 | 0.018 | −0.066 | 0.003 | |
V | GER | M | 0.008 | 0.014 | −0.019 | 0.035 | |
(D) | |||||||
(iv) Behavioral Intentions | |||||||
Intended Usage | T | FR | F | −0.025 | 0.014 | −0.053 | 0.004 |
V | FR | F | 0.023 | 0.014 | −0.005 | 0.051 | |
T | GER | F | −0.001 | 0.013 | −0.026 | 0.023 | |
V | GER | F | 0.007 | 0.013 | −0.018 | 0.033 | |
T | FR | M | 0.025 | 0.013 | 0.000 | 0.050 | |
V | FR | M | −0.017 | 0.014 | −0.044 | 0.010 | |
T | GER | M | −0.021 | 0.015 | −0.050 | 0.007 | |
V | GER | M | 0.013 | 0.011 | −0.009 | 0.036 | |
Net Promoter Score | T | FR | F | −0.067 | 0.028 | −0.122 | −0.011 |
V | FR | F | 0.068 | 0.028 | 0.012 | 0.123 | |
T | GER | F | −0.027 | 0.024 | −0.075 | 0.021 | |
V | GER | F | 0.014 | 0.026 | −0.037 | 0.064 | |
T | FR | M | 0.006 | 0.025 | −0.043 | 0.054 | |
V | FR | M | −0.055 | 0.027 | −0.108 | −0.002 | |
T | GER | M | −0.069 | 0.029 | −0.125 | −0.012 | |
V | GER | M | 0.021 | 0.022 | −0.023 | 0.065 |