Table 1. Pandemic Readiness Audit Checklist.

	The Pandemic Warrior	The Survivor	The Digital Native
People	• What are the vulnerabilities of our employees, customers and supply partners? • How bad are their exposures? • Can we ensure their protection and rebuild their confidence? • Can we ensure loyalty and fair treatment? • Can we engage with them?	• What are the vulnerabilities of our employees, customers, and supply partners? • How bad are their exposures? • Can we ensure their protection and rebuild their confidence? • Can we ensure loyalty and fair treatment? • Can we engage with them?	• What are the vulnerabilities of our customers and employees? • What are their information requirements? • Can we continue to reach out to our customers? • Can we involve ourselves in community outreach and assistance?
Products	• What makes our products/services essential? • Can the ‘essential’ status change across regions and over time? • Will there be panic buying/hoarding? • Can the products be rationed? • Can the products be substituted?	• Can the status change over the crisis? • Are elements of the existing products or services relevant in a crisis? • Can these elements still be offered under the restrictions? • Are we able to make changes to offerings realistically?	• Can the status change over the crisis? • Are elements of the existing products or services relevant in a crisis? • Can these elements still be offered under the restrictions? • Are there other services we can provide which may be relevant to the customers? • Are we able to undertake such activities?
Process	• How trusted is the supply chain? • What are the vulnerable points? • Can back-up chains be activated? • Are alternate logistics and delivery networks available? • How amenable are the routine processes to additional checking and sanitization procedures needed? • How ready are we to incorporate these?	• How dependent are we on the supply chain? • Can back-up chains be activated? • Are alternate logistics and delivery networks available? • How amenable are the routine processes to additional checking and sanitization procedures needed? • How ready are we to incorporate these?	• Do we need additional checking and sanitization procedures needed? • How ready are we to incorporate these?
Places	• Do we depend heavily on physical spaces? • Can we make do without these spaces and migrate to e-commerce and m-commerce? • If so, are alternatives readily available?	• Do we depend heavily on physical spaces? • Can we make do without these spaces and migrate to e-commerce and m-commerce? • If so, are alternatives readily available?	• Can we handle the additional demands on e-commerce and m-commerce? • If not, are affordable alternatives available?
Props	• What are the supporting systems? • Are these currently owned or outsourced? • What are the additional systems needed to support alternate modes? • Can any of these be easily substituted by a pooled facility or a freely available platform?	• What are the supporting systems? • Are these currently owned or outsourced? • What are the additional systems needed to support alternate modes? • Can any of these be easily substituted by a pooled facility or a freely available platform?	• What are the supporting systems? • Are these currently owned or outsourced? • What are the additional systems needed to support higher load? • Are cheaper alternatives available|?