Table 5.

Theme 4: developing workflows and allocating resources for telehealth codebook.

Parent code and child codes		Code definition	Code frequency across participants (N=40), n (%)
Workflow
	Check-in process	Apply code when participant describes the check-in process used during telehealth visits.	28 (70)
	Scheduling	Apply code when participants describe how telehealth visits are scheduled (eg, batching visits).	33 (83)
	Electronic health record (EHR) integration	Apply code when participant describes lack of Zoom EHR integration (eg, inability to find visit in EHR).	16 (40)
Resources
	Equipment	Apply code when participants describe equipment necessary for telehealth delivery (eg, cameras).	35 (88)
	Space	Apply code when participants describe space where telehealth visit is conducted.	36 (90)
	Clerical support	Apply code when participants describe the amount of administrative support available for telehealth visit delivery.	26 (65)
	Information technology (IT) support for patients with low digital literacy	Apply code when participants discuss IT support for patients who may have low computer or mobile health literacy.	27 (68)
	Tools for patients with disabilities	Apply code when participants discuss need for tools for patients with disabilities (eg, closed captioning and speech-to-text tools).	30 (75)