Table 2.

Patient participant experiences and preferences for telemedicine use during the COVID-19 pandemic

Variable	Overall
IIa. Experiences with telemedicine among patients participating in a telemedicine visit during the pandemic, N = 206
Had telemedicine visit via…
Telephone	177 (85.9%)
Video	15 (7.3%)
Both	14 (6.8%)
Had telemedicine visit with a…a
HIV provider (MD, PA, APRN)	182 (66.7%)
Specialist/Consultant	40 (14.7%)
Pharmacist	10 (3.7%)
Nutritionist	4 (1.5%)
Nurse	11 (4%)
Behavioral health (social worker, counselor)	28 (10.3%)
Other†	10 (3.7%)
Reason for telemedicine visit
In place of a routine face to face appointment	192 (93.7%)
For possible COVID symptoms	2 (1%)
For other symptoms/urgent issue	11 (5.4%)
IIb. Preferences for telemedicine use among all patients, N = 273
Have any of your future medical appointments been rescheduled to telemedicine/telehealth?
Yes	57 (21.0%)
No	140 (51.5%)
Don’t know	75 (27.6%)
How important is it to be able to have routine medical appointments with telemedicine/telehealth during the COVID emergency?
Not at all important/Slightly important	61 (22.3%)
Somewhat important	39 (14.3%)
Important/Very important	173 (63.4%)
How important is it to be able to have urgent medical appointments with telemedicine/telehealth for symptoms (cough, fever, other) during the COVID emergency?
Not at all important/Slightly important	52 (19.0%)
Somewhat important	35 (12.8%)
Important/Very important	186 (68.1%)

^aParticipants were asked to check all that apply

^†Ten participants who indicated “other” had telehealth visits with primary care providers (n = 3), care navigators (n = 2), care coordinator (n = 1), pain medicine (n = 1), home attendant (n = 1), physical therapist (n = 1), and dentist (n = 1)