Table 1.

Interview guide domains and sample questions.

Domain	Sample questions
Patient Care	What are your priorities for patient care?
	How are you managing in-person visits?
	What types of concerns are you seeing from patients and caregivers? How are you addressing them?
	Have you had many COVID patients? Thinking specifically about your patients who have confirmed or suspected COVID-19, how have you managed their care?
	Where are you receiving guidance on infection control? How are you following it? (Use of PPE, staff exposure, quarantine time)
End-of-Life Care	How are you managing end-of-life care? (Goals of care and end-of-life conversations, advance care planning, access to opioids, symptom management, caregiver support, coroner/funeral homes)
Telehealth	Did you or any of your colleagues use telehealth before the pandemic? Is your program using telehealth now? How did you manage the transition?
	Are you finding there are limits to telemedicine? What are you missing in your telemedicine visits? What have you gained from telemedicine?
Community-based resources	What community resources did your patients rely on pre-pandemic? (e.g. VNS, nursing staff, home health aides, meals on wheels) Are these resources still available for your patients?
	What adjustments did you have to make to provide the needed resources to your patients?
Staffing	Tell me about the staffing situation since the beginning of the pandemic? (e.g. staff and PPE shortages) How are you managing this situation?
	How is your staff feeling about working in this environment? (burnout, preventive strategies)
	What types of concerns are you seeing from them? What types of resources or support are you providing? (mental health support, structural support, e.g. PTO, leave, health insurance, unemployment)