Table 2.

Capability framework for successful partnerships in healthcare quality improvement

Domain	Capability and description
Personal Attributes	Dedicated to improving healthcare Motivated to improve patient care and outcomes Demonstrates ongoing commitment including sustained participation
	Self-aware and reflective Engages in reflective and reflexive practices that contribute to change for everyone rather than personal interests In tune with how one’s presence, emotional reactions and behaviours influence others
	Confident and flexible Confident to actively engage in constructive dialogue in a group setting including patients, public, healthcare staff and leaders Flexibly works in unfamiliar and evolving situations
Relationships and Communication	Working and learning as a team Works as an effective and active member of a team Recognises the unique and valuable contributions of each team member Embraces co-learning
	Collaborating and communicating Works collaboratively to build consensus Demonstrates strong conflict resolution and negotiation skills Builds respectful, constructive and reciprocal relationships
	Advocating for everyone Influences change to improve patient and public involvement (PPI) Promotes the needs of marginalised populations Shares successes, networks and links diverse stakeholders
Philosophies, Models and Practices	Organisational systems and policies Works within organisational priorities, governance, policies, resources and constraints Develops sustainable solutions that fit the context Demonstrates awareness of relevant clinical processes and has sufficient health literacy
	Patient and public involvement (PPI) best practice Committed to the inherent value of PPI Implements a variety of PPI principles and practices Effectively conveys own experiences to influence and persuade Facilitates teaching and learning including mentoring/coaching Provides ongoing support and feedback to patient partners
	Quality improvement (QI) principles and processes Implements appropriate QI processes across service planning, design, delivery and evaluation
Across all Domains	Sharing power and leadership Contributes to transforming traditional power dynamics Actively encourages shared decision-making Supports patient-led leadership models