TABLE 3.
Patient satisfaction with telephone visits (Modified Telemedicine Satisfaction Questionnaire [TSQ])
| Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree | Agree or strongly agree | ||
| N (%) | N (%) | N (%) | N (%) | N (%) | N (%) | Mean score (1-5) | |
| I could easily talk to my health care provider | 6 (4%) | 5 (4%) | 4 (3%) | 48 (35%) | 76 (55%) | 124 (89%) | 4.32 ± 1.01 |
| I could hear my health care provider clearly | 5 (4%) | 1 (1%) | 4 (3%) | 45 (32%) | 84 (60%) | 129 (93%) | 4.45 ± 0.89 |
| My health care provider was able to understand my health care condition | 1 (1%) | 4 (3%) | 12 (9%) | 48 (35%) | 74 (53%) | 122 (88%) | 4.37 ± 0.82 |
| I did not need assistance while using the system | 4 (3%) | 3 (2%) | 8 (6%) | 44 (32%) | 80 (58%) | 124 (89%) | 4.39 ± 0.91 |
| I felt comfortable communicating with my health care provider | 2 (1%) | 3 (2%) | 7 (5%) | 43 (31%) | 84 (60%) | 127 (91%) | 4.47 ± 0.81 |
| I obtained better access to health care services by use of telemedicine | 3 (2%) | 21 (15%) | 63 (45%) | 26 (19%) | 26 (19%) | 52 (37%) | 3.37 ± 1.02 |
| Telemedicine saved me time travelling to hospital or a specialist clinic | 3 (2%) | 2 (1%) | 7 (5%) | 46 (33%) | 81 (58%) | 127 (91%) | 4.44 ± 0.84 |
| I did receive adequate attention | 4 (3%) | 9 (7%) | 9 (7%) | 52 (37%) | 65 (47%) | 117 (84%) | 4.19 ± 1.01 |
| Telemedicine provided for my health care needs | 2 (1%) | 10 (7%) | 13 (9%) | 53 (38%) | 61 (44%) | 114 (82%) | 4.16 ± 0.97 |
| I find telemedicine an acceptable way to receive health care services | 5 (4%) | 6 (4%) | 14 (10%) | 53 (38%) | 61 (44%) | 114 (82%) | 4.14 ± 1.01 |
| I will use telemedicine services again | 2 (1%) | 5 (4%) | 12 (9%) | 55 (40%) | 65 (47%) | 120 (86%) | 4.27 ± 0.87 |
| Overall, I am satisfied with the quality of service being provided via telemedicine | 3 (2%) | 10 (7%) | 13 (9%) | 49 (35%) | 64 (46%) | 113 (81%) | 4.16 ± 1.01 |