TABLE 5.

Bivariate comparison of Telemedicine Satisfaction Questionnaire (TSQ) scores for participants preferring telephone visits versus those with in-person visit preference, n = 118

Modified TSQ	Telephone (n = 94, 80%)	In-person (n = 24, 20%)	P
I could easily talk to my health care provider	4.45 ± 0.96	4.04 ± 0.75	0.057
I could hear my health care provider clearly	4.60 ± 0.81	4.17 ± 0.76	0.020
My health care provider was able to understand my health care condition	4.52 ± 0.76	3.88 ± 0.80	< 0.001
I did not need assistance while using the system	4.47 ± 0.98	4.17 ± 0.70	0.16
I felt comfortable communicating with my health care provider	4.57 ± 0.78	4.04 ± 0.91	0.005
I obtained better access to health care services by use of telemedicine	3.51 ± 0.96	2.71 ± 0.69	< 0.001
Telemedicine saved me time travelling to hospital or a specialist clinic	4.52 ± 0.86	3.96 ± 0.75	0.004
I did receive adequate attention	4.39 ± 0.89	3.54 ± 0.98	< 0.001
Telemedicine provided for my health care needs	4.36 ± 0.84	3.46 ± 0.98	< 0.001
I find telemedicine an acceptable way to receive health care services	4.40 ± 0.77	3.00 ± 1.18	< 0.001
I will use telemedicine services again	4.45 ± 0.73	3.50 ± 1.02	< 0.001
Overall, I am satisfied with the quality of service being provided via telemedicine	4.41 ± 0.82	3.29 ± 1.04	< 0.001
TSQ composite score	4.39 ± 0.64	3.65 ± 0.61	< 0.001

P values are reported for independent samples t tests.