Table 2.

Stakeholder feedback on the video and responsive changes

Script and Storyboarding Feedback	Responsive Change(s)	Video Feedback
Patients
Helpful information, but some details unnecessary	Shortened technical descriptions	Good overview that stimulates questions, equips patients for care team conversations
Patient-narrated portion is essential, well-timed, and relatable	Included patient’s voice and image throughout video	Patient story is influential, clarifies information, and eases fears/concerns
“Journey” concept is intuitive; subway imagery is clear; detours imply different experiences	Added more examples of potential detours to highlight variability in individual experiences	Steps to get an access are easy to follow; transparent content prepares individuals by providing a complete and truthful picture
Add more information about day-to- day life with a vascular access	Added patient-suggested daily activities, questions, and worries	Examples contextualize the information
Cartoons are effective at imparting complex information, but should be paired with real imagery	Added vascular access photographs and ultrasound images	Animation complements the script and is easy to understand; vibrant colors, pace, and tempo facilitate interest
Providers
Content is comprehensive, but ranges from too technical to too nonspecific	Removed excess detail (e.g., term “blood flow rate”); updated overly simplified concepts (e.g., added detail about access self-assessments)	Addresses common concerns and key topics at an appropriate health literacy level; relevant for both patients with advanced CKD and those who are HD dependent
Amount of information is difficult to digest, but topics are critical to include	Reordered information; summarized key concepts in patient-narrated portions	Good flow; summaries support learning and bring humanity to technical detail
Provide context to make animation clearer	Added orienting imagery and labels	Animations are accurate and support learning