Table 2.

Key workflow activities and processes by primary care practice

	Primary care practice
	Higher performing					Lower performing
	1	2	3	4	5	6	7	8	9
Visit-based workflow
Identifying patients due for CRC screening
Protocol in place for reviewing charts before schedule clinic visits	X	X	X	X	X	X	X	X	X
Meticulous review of charts before scheduled clinic visits	X	X	X	X		X			X
Medical assistants have ability to order FIT/FOBT		X	X	X	X	X
Distributing FIT/FOBT
Medical assistants discuss FIT/FOBT screening with patients	X	X	X	X
Medical assistants provide short tutorial and/or pre-label FIT/FOBT kits		X	X	X					X
Medical assistants review FIT/FOBT instructions with patients	X	X	X	X	X
Reminders
Standard, consistent reminders (letters and/or phone calls)		X	X	X	X		X	X	X
Documenting results and conducting follow-up
Results from FIT/FOBT electronically uploaded into patient chart	X	X	X			X	X	X
Medical assistants communicate normal results to patients	X	X	X	X	X	X	X	X	X
Medical assistants communicate abnormal results to patients		X			X		X		X
Nurses communicate abnormal results to patients	X	X	X	X	X			X	X
Population outreach workflow
Identifying patients due for CRC screening
Staff generate lists of patients due for screening		X	X	X	X	X			X
Distributing FIT/FOBT
Support staff prepare and mail FIT/FOBT kits regularly		X	X	X	X	X			X
Reminders
Standard, consistent reminders (letters and/or phone calls)		X	X	X	X				X
Documenting results and conducting follow-up
External labs process FIT/FOBT kits and import results into patient charts		X	X			X			X
Medical assistants communicate normal results to patients		X			X				X
Medical assistants communicate abnormal results to patients		X			X				X
Nurses communicate abnormal results to patients		X			X				X