Table 2.

Parents’ care satisfaction (CASC), parents’ perceived alliance in the doctor-patient relationship (WAI-S), and patients’ perceptions of physician empathy (JSPPE), compared across video consultations and in-person visits

	Video-consultation N = 305	In person N = 305	P	Effect size d
	Mean (SD)	Mean (SD)
	N = 305	N = 305
CASC availability	3.85 (.97)	3.83 (.92)	.837	.021
CASC interpersonal skills	3.96 (.95)	3.97 (.91)	.868	.011
CASC technical skills	4.17 (.85)	4.19 (.77)	.689	.025
CASC information provision	4.11 (.91)	4.14 (.85)	.635	.034
	N = 305	N = 305
WAI-S agreement on goals	23.08 (4.66)	22.07 (4.89)	.009	.211
WAI-S agreement on tasks	25.37 (3.24)	25.19 (3.33)	.506	.055
WAI-S bond	24.99 (3.94)	24.92 (3.88)	.828	.018
	N = 221	N = 180
JSPPPE	28.92 (6.03)	27.82 (7.21)	.096	.165

Data are means ± SD unless otherwise stated

CASC comprehensive assessment of satisfaction with care, WAI-S Working Alliance Inventory short form, JSPPPE Jefferson scale of patient perceptions of physician empathy