Table 1.

Key Findings: Virtual service provision and social distancing during COVID-19

Technology & Virtual Services	Social Distancing for In-Person Services
Benefits of moving online: • Accessibility (transportation, child care) • Immediacy of services • Language access • Anonymity & comfort disclosing	Social Distancing in Communal Living: • Balancing safety from violence & health • Isolation and control in shelters mimicking abusive dynamics • Reduced capacity
Challenges of moving online: • Empathic connection is harder • Assessing environment is challenging • Technological challenges • Boundary maintenance • Technology Safety is part of the job now	Challenges with in-person services • Frequent shifts in procedures • Altering Spaces to increase safety • Access to PPE & cleaning supplies • Shifts in who is ‘in the office’ • Tensions between work-form-home and site-based staff • Difficulty with masks and physical distance for in-person connection