Table.3.

Personal-role resilience nexus

Personal resilience	Role resilience
	Personalized communication	Alertness	Stewardship
Type 1: Promotive conditions; bouncing back ability	Owner-managers become more empathetic and sensitive to the individual needs and problems of each employee, understand better the position of employees.	Empathy and sensitivity incorporated into an alertness for future psycho-emotional problems at work.	Negative experience and reflection on the pandemic, makes owner-managers more sensitive towards the firm, having a pressure to act as stewards to ‘serve and protect’ it during harsh conditions.
Type 2: Protective conditions; endurance/thriving ability	Infusing people in the workplace with optimism and confidence. Owner-managers present themselves as a ‘success’ (behavioural) case to help employees achieve balance.	Confidence that the negative pandemic conditions open up new opportunities and possibilities for the firm. An optimistic leader faces less ambiguity and worries and can be more alerted for firm-specific opportunities.	Confidence in leading the firm, as a proper steward, in the midst of the pandemic.